Paid for Fibre on 31 March – No Installation, No Communication, No Accountability

I am extremely disappointed with the level of service from Webafrica.

I paid for a fibre connection on 31 March, and to date, I have received no meaningful update, no installation date, and no proactive communication from their team.

Despite multiple follow-ups via WhatsApp, my issue remains unresolved. Each time I engage, I am met with either vague responses or no feedback at all.

It is completely unacceptable that payment has been taken, yet there has been no progress or accountability regarding installation or any fault-related issues.

As a paying customer, I should not have to chase for basic service delivery.

If this matter is not resolved urgently, I will proceed with further escalation, including a formal complaint with ICASA and cancellation of the service with a full refund.

At this point, I would not recommend Webafrica based on my experience.

Ellen Motolo