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joseph A

1 reviews | Active since Oct 2017

15 Oct 2017, 19:41

Paid for 3months NoService has to cancel and they requested payment

I subscribed for an Online boaster from WEBAFRICA somewhere in mid Jan'17 I was promised that my service will be online in 2weeks and when i called the consultant told me i should keep paying which i did and my service was only online in mid April'17. august i cancelled the service because i did not get what i was promised i later cancel and i was billed. I asked the company what happened to the money paid for no service. This has been going one for ever. Worth mentioning that before the service when online i had to visit their office twice. I have asked the company to listen to the recordings and get the fact but they are not helping.

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Replies (1)
Webafrica
Webafrica's reply16 Oct 2017, 07:18
Official

Hello ,


Sorry to hear you’ve had a bad experience. We will do our best to sort it out.


So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.


Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.


Kind regards,


Rafeeqah