1 reviews | Active since Sept 2013
Paid But Webafrica still Suspended my Account
This issue has been going on since is signed up with this very unprofessional and clueless company. I paid then upfront for one year. The spelt the domain name incorrectly...then i had to get them to cancel and spell 'Construction' correctly. They then kept emailing me to pay an invoice but i had paid upfront for 1 year. Once i posted them om Hellopeter their response was that 'Client has paid in full for one year' but in the very next sentence the guy says 'Going forward we will debit your account'. Why debit my account...i am in credit for 12 months. I got a call from their accounts department saying that the debit on my account and he confirmed this had been reversed...but today i see my account has been suspended. Its been nothing but headaches/frustration/empty promises since the start. I have tendered for work and now potential clients will be seeing my website as suspended. This company is turning out to be worse than Telkom!!!
As per your discussion with our guys, they've explained that your domain has been paid up, but there was an outstanding amount for the Hosting service.
Nevertheless, our Invoicing and Collections team approved the credit note on your account as promised and at the present moment your account is all paid up.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
As per your discussion with our guys, they've explained that your domain has been paid up, but there was an outstanding amount for the Hosting service.
Nevertheless, our Invoicing and Collections team approved the credit note on your account as promised and at the present moment your account is all paid up.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team