AE
Ahmed E
1 reviews | Active since May 2026
25 May 2026, 20:37
Paid a month ago and still no installation - Worst service ever
Absolutely terrible experience. I paid for my fiber installation a month ago, and until today, nothing has been done! No one cares, and nobody is checking on my order.
To make it worse, their live chat is completely useless. I have been trying to reach them, and all I get is "no agents available." You just take people's money and ignore them.
This is unacceptable, and if this is not resolved immediately, I will escalate this officially to ICASA and the CGSO. Contact me ASAP to sort this out!
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Replies (1)
Webafrica's replyOfficial
26 May 2026, 08:59Hi Ahmed,
We understand how frustrating this has been, especially after you’ve already paid for the installation and have not seen any meaningful progress or updates. Getting connected should be a smooth and exciting experience, and it’s clear this delay has taken away from that.
We’ve reviewed your order and can see that the installation is still pending with the network team, which is why there hasn’t been movement on your side yet. We’ve escalated this with the team handling fibre installations and requested urgent feedback on the scheduling and current status. Installations typically depend on network availability and technician scheduling, but we are pushing for clear confirmation on the next step and expected timing.
We’re actively tracking this for you and will follow through until your installation is completed. As soon as we receive confirmation on the installation date or any required actions, the team will reach out to you directly with a detailed update.
We appreciate your patience while we work to get you connected as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply26 May 2026, 08:59
Official
Hi Ahmed,
We understand how frustrating this has been, especially after you’ve already paid for the installation and have not seen any meaningful progress or updates. Getting connected should be a smooth and exciting experience, and it’s clear this delay has taken away from that.
We’ve reviewed your order and can see that the installation is still pending with the network team, which is why there hasn’t been movement on your side yet. We’ve escalated this with the team handling fibre installations and requested urgent feedback on the scheduling and current status. Installations typically depend on network availability and technician scheduling, but we are pushing for clear confirmation on the next step and expected timing.
We’re actively tracking this for you and will follow through until your installation is completed. As soon as we receive confirmation on the installation date or any required actions, the team will reach out to you directly with a detailed update.
We appreciate your patience while we work to get you connected as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew