Package Upgrade Woes

Abysmal customer service:

03/02/2020 - Requested upgrade to 20/2 Fiber - Was invoiced for said 20/2 Fiber on the same day

04/02/2020 - Create support ticket requesting ETA for upgrade since I have been invoiced for it

06/02/2020 (I updated ticket) - "Any response to this?"

11/02/2020 (I updated ticket) - "It has now been a week without any feedback. Please revert as a matter of urgency."

18/02/2020 (I updated ticket) - "Week two of no response."

19/02/2020 (Webafrica responded) - "We have checked with the relevant team who has confirmed the upgrade is scheduled for the 1st March."

19/02/2020 (I updated ticket) - "Then why did I pay for the upgraded package at the beginning of this month?"

19/02/2020 (Webafrica response) - "In the new month, you will receive an invoice based on your old package."

03/03/2020 (I updated ticket) - I was invoiced for the upgraded package without receiving said upgrade - "Contrary to the below; I was invoiced for the new amount this month." - "Additionally, my package has not been upgraded. This will be month two of me paying for an upgraded service I am not receiving."

So in summary, I am currently paying for a 20/2 Fibre line, which I have no access to.