CH
Cheryl H
1 reviews | Active since Jul 2011
02 Jun 2026, 15:37
Overcharging me, try...
Overcharging me, trying to deduct incorrect amounts and can't get hold of anyone on any channel to sort it out and now service is suspended
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
02 Jun 2026, 15:50Hi Cheryl,
We understand how frustrating and concerning this situation must be, especially when it involves unexpected billing, incorrect deductions, and a loss of connectivity at the same time. Having clarity on your account and being able to rely on your connection is essential, and this is not the experience we want for our customers.
A request has been sent to the Finance Team to urgently review your account, including the charges in question and the service suspension. They have been asked to reach out to you directly to provide a clear explanation of the billing and assist with resolving the matter, including ensuring your service is restored in line with the correct account status.
If you need any further assistance, you’re welcome to connect with us via direct message on Hello Peter, and our team will gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating and concerning this situation must be, especially when it involves unexpected billing, incorrect deductions, and a loss of connectivity at the same time. Having clarity on your account and being able to rely on your connection is essential, and this is not the experience we want for our customers.
A request has been sent to the Finance Team to urgently review your account, including the charges in question and the service suspension. They have been asked to reach out to you directly to provide a clear explanation of the billing and assist with resolving the matter, including ensuring your service is restored in line with the correct account status.
If you need any further assistance, you’re welcome to connect with us via direct message on Hello Peter, and our team will gladly assist.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply02 Jun 2026, 15:50
Official
Hi Cheryl,
We understand how frustrating and concerning this situation must be, especially when it involves unexpected billing, incorrect deductions, and a loss of connectivity at the same time. Having clarity on your account and being able to rely on your connection is essential, and this is not the experience we want for our customers.
A request has been sent to the Finance Team to urgently review your account, including the charges in question and the service suspension. They have been asked to reach out to you directly to provide a clear explanation of the billing and assist with resolving the matter, including ensuring your service is restored in line with the correct account status.
If you need any further assistance, you’re welcome to connect with us via direct message on Hello Peter, and our team will gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating and concerning this situation must be, especially when it involves unexpected billing, incorrect deductions, and a loss of connectivity at the same time. Having clarity on your account and being able to rely on your connection is essential, and this is not the experience we want for our customers.
A request has been sent to the Finance Team to urgently review your account, including the charges in question and the service suspension. They have been asked to reach out to you directly to provide a clear explanation of the billing and assist with resolving the matter, including ensuring your service is restored in line with the correct account status.
If you need any further assistance, you’re welcome to connect with us via direct message on Hello Peter, and our team will gladly assist.
Warm regards,
Webafrica Crew
Best regards,
CH
Cheryl H's updateReviewer Update
03 Jun 2026, 09:43I have still not been contacted, still trying to sort it out via the WhatsApp chat, only way to get billing support. Spent the whole day yesterday until 8pm trying to get them to see they have added an incorrect amount to my account and I am not paying for that. It needs to be corrected and then I will pay for Jun invoice
CH
Cheryl H's update03 Jun 2026, 09:43
Reviewer Update
I have still not been contacted, still trying to sort it out via the WhatsApp chat, only way to get billing support. Spent the whole day yesterday until 8pm trying to get them to see they have added an incorrect amount to my account and I am not paying for that. It needs to be corrected and then I will pay for Jun invoice
Webafrica's replyOfficial
03 Jun 2026, 11:44Hi Cheryl,
To help move this forward, we have raised an urgent follow-up directly with our Collection teams, who are actively reviewing the service suspension and will be in touch to further advise ASAP.
Warm regards,
Webafrica Crew
To help move this forward, we have raised an urgent follow-up directly with our Collection teams, who are actively reviewing the service suspension and will be in touch to further advise ASAP.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply03 Jun 2026, 11:44
Official
Hi Cheryl,
To help move this forward, we have raised an urgent follow-up directly with our Collection teams, who are actively reviewing the service suspension and will be in touch to further advise ASAP.
Warm regards,
Webafrica Crew
To help move this forward, we have raised an urgent follow-up directly with our Collection teams, who are actively reviewing the service suspension and will be in touch to further advise ASAP.
Warm regards,
Webafrica Crew
Best regards,