1 reviews | Active since Mar 2009
Overcharging and not responding to support ticket
<p>I opened a support ticket in Webafrica's customer zone last week Wednesday (5 days ago) regarding overbilling, but have had absolutely no response from them whatsoever.</p> <p> </p> <p>Basically I am being charged twice for an upgrade of my fibre line speed, as well as being overcharged for the rental thereof.</p> <p> </p> <p>Being ********** is bad enough, but not receiving a response through one of their formal contact channels is just aggravating the whole situation.</p> <p> </p> <p>Regards,</p> <p>Ian</p>
Hi Ian
Thank you so much for your enquiry.
Please provide me with the billing dispute ticket number - so we may ensure a response asap
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hi Ian
Thank you so much for your enquiry.
Please provide me with the billing dispute ticket number - so we may ensure a response asap
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah