Overcharged account and no response

I installed fibre in October from webafrica. I was told that they did not charge any installation fees and that I didn’t have to pay for the modem or anything unless I canceled the service before 12 months.

My service has now been suspended due to non payment of an amount that is 3 x more what my subscription is meant to be. I have called in twice today, waited on hold for over 20 minutes both times and have not been able to speak to anybody or get answers as to why they want so much money from me and now am sitting with a suspended service and nobody to help me.

Great service webafrica, keep it up