1 reviews | Active since Jun 2026
Overall experience was bad I have waited more than 14days for installation to happen and it never happened that's why I ended up canceling the service with them, but I believe octotel was at fault for not giving feedback about about my installation within
Overall experience was bad I have waited more than 14days for installation to happen and it never happened that's why I ended up canceling the service with them, but I believe octotel was at fault for not giving feedback about about my installation within the time frame of installation. So if I have to blame someone it has to be Octotel their service is the worse what makes it more frustrating is that all the service providers of Fibre relies on Ocotel so it does not matter which company you use to sign up for Fibre the installation provider will always be Octotel I wish we had more options as to who can be our installation provider but unfortunately we don't and that makes ur experience even worse. OCTOTEL PLEASE DO BETTER!
Thank you for taking the time to share your experience. We understand how frustrating it must have been to go through the sign‑up process, wait over two weeks without installation, and ultimately have to cancel without receiving the service you expected. When onboarding takes this long without clear progress or communication, it can feel very disappointing.
This experience has clearly not been the smooth and timely sign‑up journey we aim to provide to our clients.
Your feedback will be shared with our Customer Journey and Service Quality Teams for review and improvement, as better coordination and communication during installations is essential.
If there is anything further you’d like us to look into or assist with, you’re welcome to reach out via Hello Peter, and we’ll gladly help.
We remain committed to learning from this and improving the experience for all our clients going forward.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience. We understand how frustrating it must have been to go through the sign‑up process, wait over two weeks without installation, and ultimately have to cancel without receiving the service you expected. When onboarding takes this long without clear progress or communication, it can feel very disappointing.
This experience has clearly not been the smooth and timely sign‑up journey we aim to provide to our clients.
Your feedback will be shared with our Customer Journey and Service Quality Teams for review and improvement, as better coordination and communication during installations is essential.
If there is anything further you’d like us to look into or assist with, you’re welcome to reach out via Hello Peter, and we’ll gladly help.
We remain committed to learning from this and improving the experience for all our clients going forward.
Warm regards,
Webafrica Crew