Over charging on the router WiFi

Hi Anthea, we hear how frustrating this situation must be, especially when you’re expecting a single monthly payment but instead seeing multiple charges and an arrears message showing on the account. That kind of inconsistency can understandably cause concern and confusion. To properly investigate what’s been billed within that week and why the app is reflecting arrears, we’ll need to review the account in detail. Please share the account details with us so we can check the billing breakdown, payment history, and what’s currently reflecting on the profile. This will allow us to pinpoint exactly where the mismatch is coming from and guide you accurately on the next steps to get it resolved. Warm regards,
 Webafrica Crew