Over charging and expect customers just to pay

I am absolutely shocked with the service receive from Webafrica. I moved house within the same complex, about 500m away and requested the fibre to be moved over. On the phone I was verbally advised that there would not be an installation fee - I was informed of a cost of R1010 would be applicable if I cancelled within 12 months.

After the fact I was charged +/- R1700 installation fee. When I queried it I am told just to accept it as it was charged to them from their provider. The technician came out about 3 times (without arranging prior to the time) which works out to about R567 per visit of less than 5 minutes each (it is cheaper to go to the doctor!) On top of this I was informed the router would be delivered +/- 20 December and this was only received 24 December after a lot of calls and even once delivered trying to get the internet to work was another couple of calls.

I requested for the proof that Webafrica was indeed invoiced the installation fee to substantiate the installation invoice to myself and between one email stating it will be sent and the next that they won't send it, it is obvious that I am not getting anywhere with this.

In the past I have always recommended Webafrica as a great service provider, but after this I cannot see myself doing so again.