Over charge
For the past 2 months Telkom has been having outages in my area that last longer than a week. For example currently my Adsl and landline have been off since the 20th of August and Webafrica has acknowledged the problem and promised to deduct the offline days from bill but they are still charging me full price. Why am I paying full price for a service that I'm not receiving? Why can't you detect offline Adsl connections? Why in this age of advanced technology can't you detect when Telkom has cut your clients off?
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Best regards,