1 reviews | Active since Aug 2020
Over before it begins.
It was over before it even started,,,, I'm a new customer and waiting for my router to be delivered to me, I clearly ask for it to be delivered to my work address as there's no one at home,at the moment the parcel tracker shows my home address. When I call the agents are super rude an not helpful at all,Mandisa put me on hold before I even said hello than dropped me, I than called back and first she said her name is "Thoko" than suddenly changed to "Tina" .I asked for a reference number which is *** because she kept cutting me off and saying I need to whatsapp them,,,I been waiting for a reply from Willie the bot for 3 hours without any response. Is it to late to cancel everything rather cause this service is pathetic before I even started with anything!!!
Starting a new service with delivery details not being followed, struggling to reach support, and receiving inconsistent assistance is understandably frustrating, especially when you were clear about your requirements from the start. This is not the onboarding experience we aim to deliver.
To move this forward quickly, we need to ensure the correct delivery address is updated with the courier. Please send us a private message on Hello Peter with the correct address for delivery, and this will be passed to the team that handles router deliveries so they can update the courier and act on it as soon as possible.
Once the address details are received, we’ll remain engaged to ensure this is progressed and resolved.
Warm regards,
Webafrica Crew
Starting a new service with delivery details not being followed, struggling to reach support, and receiving inconsistent assistance is understandably frustrating, especially when you were clear about your requirements from the start. This is not the onboarding experience we aim to deliver.
To move this forward quickly, we need to ensure the correct delivery address is updated with the courier. Please send us a private message on Hello Peter with the correct address for delivery, and this will be passed to the team that handles router deliveries so they can update the courier and act on it as soon as possible.
Once the address details are received, we’ll remain engaged to ensure this is progressed and resolved.
Warm regards,
Webafrica Crew