Over all I'm struggling with their service and communication

Hi Elizna,

We understand how challenging it can be when service and communication don’t always meet expectations, and we truly appreciate you taking the time to share your experience. It’s wonderful to hear that despite the difficulties, you’ve had the chance to connect with a team member who provided excellent support.

We’ve shared your feedback with the Service Quality Team so they can continue recognising our star performers and identify areas to improve overall service. If you need any further assistance or have ongoing concerns, please feel free to send us a direct message on Hello Peter, and we’ll be happy to help.

Kind regards,
Webafrica Team