AB
Anthonie B
1 reviews | Active since Jan 2015
29 Jan 2015, 21:35
Outrageous Downtime
Web Africa<br> <br> Please explain this outrageous downtime (Hours at a time). Do not give me a standard line like \scheduled maintenance"";I have to repeat the process just to do it again 2 days later.<br> <br> I run am Internet based company and you are killing me !!!!!<br> """
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Webafrica's replyOfficial
03 Feb 2015, 15:45Hello anthonie@,
We can understand the points and frustration raised in your complaint as downtime can negatively affect your business. The downtime you experienced was not an outage but a planned maintenance as indicated on our website page: https://www.webafrica.co.za/serverstatus.php?view=resolved
Thapelo from our Hosting team has contacted you to explained the scheduled maintenance but the call dropped and we haven't managed to get hold of you ever since.
If you have any outstanding issues, please contact our Hosting team on: *** - so they may assist.
Regards,
Mkhululi
Online Team
We can understand the points and frustration raised in your complaint as downtime can negatively affect your business. The downtime you experienced was not an outage but a planned maintenance as indicated on our website page: https://www.webafrica.co.za/serverstatus.php?view=resolved
Thapelo from our Hosting team has contacted you to explained the scheduled maintenance but the call dropped and we haven't managed to get hold of you ever since.
If you have any outstanding issues, please contact our Hosting team on: *** - so they may assist.
Regards,
Mkhululi
Online Team
Webafrica's reply03 Feb 2015, 15:45
Official
Hello anthonie@,
We can understand the points and frustration raised in your complaint as downtime can negatively affect your business. The downtime you experienced was not an outage but a planned maintenance as indicated on our website page: https://www.webafrica.co.za/serverstatus.php?view=resolved
Thapelo from our Hosting team has contacted you to explained the scheduled maintenance but the call dropped and we haven't managed to get hold of you ever since.
If you have any outstanding issues, please contact our Hosting team on: *** - so they may assist.
Regards,
Mkhululi
Online Team
We can understand the points and frustration raised in your complaint as downtime can negatively affect your business. The downtime you experienced was not an outage but a planned maintenance as indicated on our website page: https://www.webafrica.co.za/serverstatus.php?view=resolved
Thapelo from our Hosting team has contacted you to explained the scheduled maintenance but the call dropped and we haven't managed to get hold of you ever since.
If you have any outstanding issues, please contact our Hosting team on: *** - so they may assist.
Regards,
Mkhululi
Online Team