J
John
1 reviews | Active since Nov 2025
04 Sept 2026, 16:14
Our area hasn't had ...
Our area hasn't had internet service since Monday, the 31st of August 2026
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
04 Sept 2026, 16:27Hi John,
It’s great to hear that our consultants communicated with you in a polite, professional, and straightforward manner. Clear communication and getting to the heart of a query without unnecessary delays can make the support experience much easier, and we’re pleased this was your experience with us. We’ll continue to focus on keeping our customer interactions respectful, efficient, and easy to navigate.
Get quick access to support and account tools whenever you need them with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew
It’s great to hear that our consultants communicated with you in a polite, professional, and straightforward manner. Clear communication and getting to the heart of a query without unnecessary delays can make the support experience much easier, and we’re pleased this was your experience with us. We’ll continue to focus on keeping our customer interactions respectful, efficient, and easy to navigate.
Get quick access to support and account tools whenever you need them with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew
Best regards,
Webafrica's reply04 Sept 2026, 16:27
Official
Hi John,
It’s great to hear that our consultants communicated with you in a polite, professional, and straightforward manner. Clear communication and getting to the heart of a query without unnecessary delays can make the support experience much easier, and we’re pleased this was your experience with us. We’ll continue to focus on keeping our customer interactions respectful, efficient, and easy to navigate.
Get quick access to support and account tools whenever you need them with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew
It’s great to hear that our consultants communicated with you in a polite, professional, and straightforward manner. Clear communication and getting to the heart of a query without unnecessary delays can make the support experience much easier, and we’re pleased this was your experience with us. We’ll continue to focus on keeping our customer interactions respectful, efficient, and easy to navigate.
Get quick access to support and account tools whenever you need them with the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Kind regards,
The Webafrica Crew
Best regards,
Webafrica's replyOfficial
04 Sept 2026, 16:34Hi John,
We understand how frustrating it must be to be without internet access for several days. Having a reliable connection is important, and we appreciate the impact that ongoing connectivity issues can have on your day-to-day activities. To help us determine whether you are still affected by the outage or if there may be a different issue impacting your service, please try rebooting both your router and ONT. Once the devices have restarted, test the connection again.If the connection remains down, kindly let us know what the PON and LOS lights on the ONT are doing (solid, flashing, or off). This information will help us determine the most appropriate way forward and provide further assistance.We're here to help, so please feel free to send us the light statuses via Hello Peter and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without internet access for several days. Having a reliable connection is important, and we appreciate the impact that ongoing connectivity issues can have on your day-to-day activities. To help us determine whether you are still affected by the outage or if there may be a different issue impacting your service, please try rebooting both your router and ONT. Once the devices have restarted, test the connection again.If the connection remains down, kindly let us know what the PON and LOS lights on the ONT are doing (solid, flashing, or off). This information will help us determine the most appropriate way forward and provide further assistance.We're here to help, so please feel free to send us the light statuses via Hello Peter and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply04 Sept 2026, 16:34
Official
Hi John,
We understand how frustrating it must be to be without internet access for several days. Having a reliable connection is important, and we appreciate the impact that ongoing connectivity issues can have on your day-to-day activities. To help us determine whether you are still affected by the outage or if there may be a different issue impacting your service, please try rebooting both your router and ONT. Once the devices have restarted, test the connection again.If the connection remains down, kindly let us know what the PON and LOS lights on the ONT are doing (solid, flashing, or off). This information will help us determine the most appropriate way forward and provide further assistance.We're here to help, so please feel free to send us the light statuses via Hello Peter and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without internet access for several days. Having a reliable connection is important, and we appreciate the impact that ongoing connectivity issues can have on your day-to-day activities. To help us determine whether you are still affected by the outage or if there may be a different issue impacting your service, please try rebooting both your router and ONT. Once the devices have restarted, test the connection again.If the connection remains down, kindly let us know what the PON and LOS lights on the ONT are doing (solid, flashing, or off). This information will help us determine the most appropriate way forward and provide further assistance.We're here to help, so please feel free to send us the light statuses via Hello Peter and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
Best regards,