dN
dave N
1 reviews | Active since Apr 2012
01 Jul 2015, 08:51
Ordered & gave card details - no contact
IV attempted to sign up for monthly data and adsl with web africa - made my order online and got invoice and I submitted my credit card details. I received an email saying order has been received and will be activated shortly but its been two days and no contact from them. I have emailed their support twice and attempted a live chat three times, after 5 minutes of no response they close the window saying they are either too busy or taking a break.<br> <br> Iv heard very good things about Webafrica and want to give them business but no one is helping me<br> <br> Please contact me asap
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Replies (1)
Webafrica's replyOfficial
07 Jul 2015, 13:36Hello davidn793,
We're truly sorry for the rocky start and we can understand why you're upset with us.
As per feedback received from our guys, they were in touch with you telephonically and via our ticket system and they've managed to assist you to set up your router. It appears that you're connected as of yesterday and everything is running smoothly.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
We're truly sorry for the rocky start and we can understand why you're upset with us.
As per feedback received from our guys, they were in touch with you telephonically and via our ticket system and they've managed to assist you to set up your router. It appears that you're connected as of yesterday and everything is running smoothly.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
Webafrica's reply07 Jul 2015, 13:36
Official
Hello davidn793,
We're truly sorry for the rocky start and we can understand why you're upset with us.
As per feedback received from our guys, they were in touch with you telephonically and via our ticket system and they've managed to assist you to set up your router. It appears that you're connected as of yesterday and everything is running smoothly.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
We're truly sorry for the rocky start and we can understand why you're upset with us.
As per feedback received from our guys, they were in touch with you telephonically and via our ticket system and they've managed to assist you to set up your router. It appears that you're connected as of yesterday and everything is running smoothly.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team