Ordered and Paid LTE but no Delivery
I'm a new customer but haven't even received my fixed LTE yet, I phoned on Monday to change the delivery address which was confirmed and done. Then yesterday I get a call from the delivery company telling me they are at the old delivery address.
I phoned you/digital planet immediately trying to resolve this in a nice civil manner, the call centre agent said that they have the new delivery address listed but the courier company was at the old address. Then she said she'll phone them and give me an update (Never received this)
This morning I get a call telling me you're going to cancel my service for which I already paid the signing fee (twice which is another matter). Because YOU didn't do YOUR job correctly of supplying the delivery company the updated delivery address and threatening me that you'll cancel my order?
In what world is this right?
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica