Order went smoothly, installation went smoothly, connecting however, been on WhatsApp with bot since 11:27

Hello Desmond. Thank you for the balanced feedback. We’re pleased to hear that your order and installation went smoothly. We fully understand how frustrating it must be to then experience delays when trying to get connected. Waiting that long for assistance, especially when you’re ready to use your service, is understandably disappointing.

To ensure this is resolved without further delay, we have arranged for an Onboarding call back. A member of our team will contact you directly to discuss your line status in detail and clearly outline the way forward so you can get fully connected as soon as possible.

We appreciate your patience and the opportunity to put this right. Our goal is to ensure your experience from installation through to activation is seamless and fully aligned with the service you expect from Webafrica. R^