LN
Linda N
1 reviews | Active since Jul 2024
03 Sept 2026, 09:16
order update
I have ordered a new line for the second time, in year 2024 ended up requesting a refund , took a chance again on the 28th and placed an order, on the website delivery is estimated at 1 to 3 business day, after placing the order delivery time changed to 3 to 5 working days, what fustrate me the most is on Monday I submitted documentation for Rica verification and when i checked on the order progressed yesterday apparently its still awaiting Rica verification, if the verification failed why did I not receive communication and I have submitted the documentation again. Please track my order and give me an updated.
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Replies (2)0
Replies (2)
Webafrica's replyOfficial
03 Sept 2026, 09:53Hello Linda,
We understand how frustrating it must be to be waiting for your order to progress while seeing delays with the RICA verification process and receiving no communication on the status. Clear updates are important during the onboarding journey, and this is certainly not the experience we strive to provide. We can appreciate your concern, particularly given your previous experience and your desire to ensure the order progresses smoothly this time around. To help move the matter forward, we have requested that the team handling your order urgently review the status of the RICA verification and provide feedback on any outstanding requirements that may be delaying the order.Your feedback regarding the ordering process, communication, and overall onboarding experience will be shared with our Service Quality Team for review and improvement.We remain committed to ensuring your order receives the necessary attention. Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist,
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be waiting for your order to progress while seeing delays with the RICA verification process and receiving no communication on the status. Clear updates are important during the onboarding journey, and this is certainly not the experience we strive to provide. We can appreciate your concern, particularly given your previous experience and your desire to ensure the order progresses smoothly this time around. To help move the matter forward, we have requested that the team handling your order urgently review the status of the RICA verification and provide feedback on any outstanding requirements that may be delaying the order.Your feedback regarding the ordering process, communication, and overall onboarding experience will be shared with our Service Quality Team for review and improvement.We remain committed to ensuring your order receives the necessary attention. Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist,
Warm regards,
Webafrica Crew
Webafrica's reply03 Sept 2026, 09:53
Official
Hello Linda,
We understand how frustrating it must be to be waiting for your order to progress while seeing delays with the RICA verification process and receiving no communication on the status. Clear updates are important during the onboarding journey, and this is certainly not the experience we strive to provide. We can appreciate your concern, particularly given your previous experience and your desire to ensure the order progresses smoothly this time around. To help move the matter forward, we have requested that the team handling your order urgently review the status of the RICA verification and provide feedback on any outstanding requirements that may be delaying the order.Your feedback regarding the ordering process, communication, and overall onboarding experience will be shared with our Service Quality Team for review and improvement.We remain committed to ensuring your order receives the necessary attention. Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist,
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be waiting for your order to progress while seeing delays with the RICA verification process and receiving no communication on the status. Clear updates are important during the onboarding journey, and this is certainly not the experience we strive to provide. We can appreciate your concern, particularly given your previous experience and your desire to ensure the order progresses smoothly this time around. To help move the matter forward, we have requested that the team handling your order urgently review the status of the RICA verification and provide feedback on any outstanding requirements that may be delaying the order.Your feedback regarding the ordering process, communication, and overall onboarding experience will be shared with our Service Quality Team for review and improvement.We remain committed to ensuring your order receives the necessary attention. Should you require any further assistance while awaiting feedback, please continue engaging with us via direct message and we'll gladly assist,
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
14 Sept 2026, 13:28Hello Linda,
We understand how disappointing it must be to receive your router, have a good experience initially, and then start experiencing ongoing connectivity issues shortly thereafter. A new service should be reliable from the outset, and we can appreciate how frustrating it is when that hasn't been your experience.We're here to help and would like to better understand what you're currently experiencing. Could you please let us know whether you're still battling with the connection and provide a bit more detail about the issue? For example:
Warm regards,
Webafrica Crew
We understand how disappointing it must be to receive your router, have a good experience initially, and then start experiencing ongoing connectivity issues shortly thereafter. A new service should be reliable from the outset, and we can appreciate how frustrating it is when that hasn't been your experience.We're here to help and would like to better understand what you're currently experiencing. Could you please let us know whether you're still battling with the connection and provide a bit more detail about the issue? For example:
- Is the WiFi network visible but there's no internet access?
- Are the speeds slower than expected?
- Does the connection drop intermittently?
- Are all devices affected or only specific ones?
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 13:28
Official
Hello Linda,
We understand how disappointing it must be to receive your router, have a good experience initially, and then start experiencing ongoing connectivity issues shortly thereafter. A new service should be reliable from the outset, and we can appreciate how frustrating it is when that hasn't been your experience.We're here to help and would like to better understand what you're currently experiencing. Could you please let us know whether you're still battling with the connection and provide a bit more detail about the issue? For example:
Warm regards,
Webafrica Crew
We understand how disappointing it must be to receive your router, have a good experience initially, and then start experiencing ongoing connectivity issues shortly thereafter. A new service should be reliable from the outset, and we can appreciate how frustrating it is when that hasn't been your experience.We're here to help and would like to better understand what you're currently experiencing. Could you please let us know whether you're still battling with the connection and provide a bit more detail about the issue? For example:
- Is the WiFi network visible but there's no internet access?
- Are the speeds slower than expected?
- Does the connection drop intermittently?
- Are all devices affected or only specific ones?
Warm regards,
Webafrica Crew