Item: Webafrica
Rating: 1
Author: Bongi M

Webafrica's replyOfficial

07 Apr 2026, 16:13

Hi Bongi.We understand how frustrating it is not to have clear updates on your order, especially after setting expectations around installation timelines. You should always feel informed and confident about the progress. Your order is still within the standard 10 business day SLA, but to assist, we’ve reached out to our activation team handling Evotel orders to review the progress and ensure everything is moving as it should. You will receive live updates via SMS and email as your order progresses. We’re here to make this process as smooth as possible. If you’d like us to take a closer look or provide further updates, please send us a private message, and we’ll gladly assist. Warm regards,
Webafrica Crew

Best regards,

Webafrica's reply07 Apr 2026, 16:13

Official

Hi Bongi.We understand how frustrating it is not to have clear updates on your order, especially after setting expectations around installation timelines. You should always feel informed and confident about the progress. Your order is still within the standard 10 business day SLA, but to assist, we’ve reached out to our activation team handling Evotel orders to review the progress and ensure everything is moving as it should. You will receive live updates via SMS and email as your order progresses. We’re here to make this process as smooth as possible. If you’d like us to take a closer look or provide further updates, please send us a private message, and we’ll gladly assist. Warm regards,
Webafrica Crew

Best regards,

BM

Bongi M's updateReviewer Update

12 Apr 2026, 10:59

Hi

Evotel canceled my installation because the complex I live in has no fibre infrastructure. This is their email below:

"Hello and welcome to Evotel

Your service request for 30/30Mbps Uncapped from WebAfrica has been cancelled.

Please visit the portal to sign up for a different service.

Goodbye,
The Evotel Fibre Team"

But WebAfrica sent me a router

BM

Bongi M's update12 Apr 2026, 10:59

Reviewer Update

Hi

Evotel canceled my installation because the complex I live in has no fibre infrastructure. This is their email below:

"Hello and welcome to Evotel

Your service request for 30/30Mbps Uncapped from WebAfrica has been cancelled.

Please visit the portal to sign up for a different service.

Goodbye,
The Evotel Fibre Team"

But WebAfrica sent me a router

Webafrica's replyOfficial

13 Apr 2026, 13:13

Hi Bongi, thank you for sharing this, we understand how confusing this situation must be, especially after receiving a router while the installation was cancelled due to no fibre infrastructure at your complex. A request has been sent for one of our agents to give you a call and discuss suitable alternative options available in your area. This will help ensure you’re not left without a workable solution and can still get connected in a way that fits your location. If there’s anything specific you’d like us to consider ahead of the call, feel free to let us know so we can guide the discussion accordingly. Warm regards,
Webafrica Crew

Best regards,

Webafrica's reply13 Apr 2026, 13:13

Official

Hi Bongi, thank you for sharing this, we understand how confusing this situation must be, especially after receiving a router while the installation was cancelled due to no fibre infrastructure at your complex. A request has been sent for one of our agents to give you a call and discuss suitable alternative options available in your area. This will help ensure you’re not left without a workable solution and can still get connected in a way that fits your location. If there’s anything specific you’d like us to consider ahead of the call, feel free to let us know so we can guide the discussion accordingly. Warm regards,
Webafrica Crew

Best regards,

BM

Bongi M's updateReviewer Update

13 Apr 2026, 13:28

Hi

There is fibre infrastructure outside the complex, by Openserve, but the complex itself is not connected.
We are 7 units, and there is resident interest in getting fibre installed.
Please can you log an MDU (multi-dwelling unit) fibre installation request and escalate it to the network provider.

BM

Bongi M's update13 Apr 2026, 13:28

Reviewer Update

Hi

There is fibre infrastructure outside the complex, by Openserve, but the complex itself is not connected.
We are 7 units, and there is resident interest in getting fibre installed.
Please can you log an MDU (multi-dwelling unit) fibre installation request and escalate it to the network provider.

Webafrica's replyOfficial

13 Apr 2026, 13:38

Hi Bongi, thank you for your message, we appreciate you sharing this opportunity for your complex.We’ve logged this request and our sales team will advise on the available fibre options and provide the next steps, including the best way forward for an MDU (multi-dwelling unit) installation with the relevant network provider.You can expect feedback once the team has assessed feasibility and the available options for your area.Warm regards,
Webafrica Crew

Best regards,

Webafrica's reply13 Apr 2026, 13:38

Official

Hi Bongi, thank you for your message, we appreciate you sharing this opportunity for your complex.We’ve logged this request and our sales team will advise on the available fibre options and provide the next steps, including the best way forward for an MDU (multi-dwelling unit) installation with the relevant network provider.You can expect feedback once the team has assessed feasibility and the available options for your area.Warm regards,
Webafrica Crew

Best regards,

BM

Bongi M's updateReviewer Update

13 Apr 2026, 14:33

Thanks

BM

Bongi M's update13 Apr 2026, 14:33

Reviewer Update

Thanks

Webafrica's replyOfficial

13 Apr 2026, 14:40

You're welcome.

Best regards,

Webafrica's reply13 Apr 2026, 14:40

Official

You're welcome.

Best regards,

Order Delay-ET-010643