Open letter to Sean Nourse - abhorrent customer service

The level of service at WebAfrica is SO BAD that it actually feels like I am being pranked. One comment on your Facebook page was "is this an actual business? It doesn't feel like it".

I placed my order on 19 September 2024, I have since followed up with

• SIX emails • NINETEEN WhatsApp • ONE return phone call where your representative basically told me "it's company policy" • Today when I followed up (yet again) I was told "yes your router got delivered, but the fibre order got cancelled for some reason"

I am not sure if you are not training your people, not updating your systems, have communication issues, or are just employing the wrong people - definitely your processes are pitifully out of date and certainly NOT customer centric!

All of this at the end of the day is a leadership issue - what are YOU doing (if anything) to get this right????

Another dissatisfied customer