ONT continually flashing. Webafrica act like it my issue.

Since the 7th of November - I've been trying to get WebAfrica to get my ONT device working (Continual flashing PON). Ive spoken to numerous agents. First a Michael O on the 7th who said just wait a few days. Then a Ridhaa on the 10th who transferred me to SFiso who said the Provisioning team will assist. Then Bakang M _ who said they will send someone over from Zoom to replace the ONT. On Monday Thabo from Zoom came and installed a new ONT and said i must wait a few hours and it will be working. Still no change in the ONT PON flashing. This Monday I spoke to a Jean-Pierre who said its the router that must be rest. Did that but as that has nothing to do with the ONT there was still no internet. on Tuesday (18th) i spoke to Azola C who gave the same instructions. "Reset Webafrica router". Did that again. Yet the ONT PON light still just flashes indicating no connection. on Wednesday i again spoke to Azola C again, who logged a callback that never called back. And finally today I spoke to Siphokuhule Z who tried to brush me off by saying there is an outage in Welkom (the home is in Brittania Bay West Coast) and my neighbors fibre is working. Siphokuhule Z then said my service needs to be activated from the backend. Whatever that means.