1 reviews | Active since Mar 2017
Only getting 50% of what I am paying for from WebAfrica & Vumatel
Had a ticket open since 1st April now.
I am writing the same review for Vumatel & Webafrica.
Neither of these companies can get their act together to sort a problem out that has been going on for 10 weeks now. Ever since Vumatel upgraded the fibre network in the North Riding area I am only getting 10mb up and 10mb down.
I have a contract with Webafrica for 20mb up and 20mb down.
Why should i pay full price for a service when I am only receiving 50% of what I am paying for.
Webafrica's online support is useless, I don't know what they even have the chat service as everytime you raise a ticket it says no-one can help and asks you to call them, When you call them they ask to raise another email ticket.
Vumatel is just as bad, I have called them and let them know a number of times that the problem is not fixed even though they send me a text message saying it was fixed.
How can it be when i still only get 10/10
Both providers need to work better together to get the customers solutions sorted.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica