RK
Roedolf K
1 reviews | Active since Dec 2021
01 Jun 2026, 08:02
Online Support: Three day wait!
<div>These village idiots have made a mistake on my account when activating the service at new address.
I tried contacting them on WhatsApp. On both Friday and Saturday (28&29) I was online in excess of 5 freakin hours. No agent and back. None. Their fault but they make their clients wait for 5 hours without answering them
At the same time we also tried making contact on the app. It's now been online for THREE DAYS without answer. They make clients wait for three days!
Clearly their app and WhatsApp support is not affective. The only service provider with no call centre. They think their R1000 cancellation fee will deter ppl from cancelling. Watch me. Also see if you get your R 1000</div>
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
01 Jun 2026, 14:44Hi Roedolf,
There are currently some technical challenges on the HelloPeter platform that may delay responses on this channel. Even so, we’re actively reaching out to make sure all queries are being picked up and assisted.If you haven’t connected with a support agent yet, please drop us a private message so we can take it from there and avoid any duplicated work that could slow things down.We’re here to help and keep things moving smoothly. Our support hours here are Monday to Friday, 08:00 to 17:00. Warm regards,
Webafrica Crew
There are currently some technical challenges on the HelloPeter platform that may delay responses on this channel. Even so, we’re actively reaching out to make sure all queries are being picked up and assisted.If you haven’t connected with a support agent yet, please drop us a private message so we can take it from there and avoid any duplicated work that could slow things down.We’re here to help and keep things moving smoothly. Our support hours here are Monday to Friday, 08:00 to 17:00. Warm regards,
Webafrica Crew
Webafrica's reply01 Jun 2026, 14:44
Official
Hi Roedolf,
There are currently some technical challenges on the HelloPeter platform that may delay responses on this channel. Even so, we’re actively reaching out to make sure all queries are being picked up and assisted.If you haven’t connected with a support agent yet, please drop us a private message so we can take it from there and avoid any duplicated work that could slow things down.We’re here to help and keep things moving smoothly. Our support hours here are Monday to Friday, 08:00 to 17:00. Warm regards,
Webafrica Crew
There are currently some technical challenges on the HelloPeter platform that may delay responses on this channel. Even so, we’re actively reaching out to make sure all queries are being picked up and assisted.If you haven’t connected with a support agent yet, please drop us a private message so we can take it from there and avoid any duplicated work that could slow things down.We’re here to help and keep things moving smoothly. Our support hours here are Monday to Friday, 08:00 to 17:00. Warm regards,
Webafrica Crew
RK
Roedolf K's updateReviewer Update
02 Jun 2026, 14:07I am not getting any help from the app. Again, waiting for hours in order for a service activation. I've sent the ONT number, they promised to activate urgently but still no activation. What is very telling in your first response is the absence of a regret that your customers are receiving lousy service from a lousy service provider.
RK
Roedolf K's update02 Jun 2026, 14:07
Reviewer Update
I am not getting any help from the app. Again, waiting for hours in order for a service activation. I've sent the ONT number, they promised to activate urgently but still no activation. What is very telling in your first response is the absence of a regret that your customers are receiving lousy service from a lousy service provider.
Webafrica's replyOfficial
02 Jun 2026, 15:21Hi Roedolf,
We understand how frustrating it is to be waiting for activation after already providing the required details, especially when you’ve been promised urgency and are eager to get connected. This is not the experience we want for you. We can confirm that you have been in communication with one of our agents, and the reconnection has been submitted. The relevant team is actively working on getting your service back online, and they are aware of the urgency in having you reconnected as soon as possible. You will be updated as soon as the activation is completed.
Our team remains focused on getting your connection activated so you can begin using the service without further delays.If you require any further assistance, feel free to reach out via direct message on Hello Peter, and we’ll make sure you get the help you need.
Warm regards,
Webafrica Crew
We understand how frustrating it is to be waiting for activation after already providing the required details, especially when you’ve been promised urgency and are eager to get connected. This is not the experience we want for you. We can confirm that you have been in communication with one of our agents, and the reconnection has been submitted. The relevant team is actively working on getting your service back online, and they are aware of the urgency in having you reconnected as soon as possible. You will be updated as soon as the activation is completed.
Our team remains focused on getting your connection activated so you can begin using the service without further delays.If you require any further assistance, feel free to reach out via direct message on Hello Peter, and we’ll make sure you get the help you need.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 15:21
Official
Hi Roedolf,
We understand how frustrating it is to be waiting for activation after already providing the required details, especially when you’ve been promised urgency and are eager to get connected. This is not the experience we want for you. We can confirm that you have been in communication with one of our agents, and the reconnection has been submitted. The relevant team is actively working on getting your service back online, and they are aware of the urgency in having you reconnected as soon as possible. You will be updated as soon as the activation is completed.
Our team remains focused on getting your connection activated so you can begin using the service without further delays.If you require any further assistance, feel free to reach out via direct message on Hello Peter, and we’ll make sure you get the help you need.
Warm regards,
Webafrica Crew
We understand how frustrating it is to be waiting for activation after already providing the required details, especially when you’ve been promised urgency and are eager to get connected. This is not the experience we want for you. We can confirm that you have been in communication with one of our agents, and the reconnection has been submitted. The relevant team is actively working on getting your service back online, and they are aware of the urgency in having you reconnected as soon as possible. You will be updated as soon as the activation is completed.
Our team remains focused on getting your connection activated so you can begin using the service without further delays.If you require any further assistance, feel free to reach out via direct message on Hello Peter, and we’ll make sure you get the help you need.
Warm regards,
Webafrica Crew