TT
Thando T
1 reviews | Active since May 2026
19 May 2026, 02:57
Online communication is very bad as it takes long to get a response
Online communication is very bad as it takes long to get a response. Information is also given in bits and pieces for new customers on what is needed to complete the transaction. Your interface is not use friendly as it's missing some of the options that can ease communication.
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Replies (1)
Webafrica's replyOfficial
19 May 2026, 08:29Hi Thando,
We hear your frustration, and it’s clear this experience hasn’t felt smooth or straightforward on your side. When you’re trying to get set up or complete a transaction, delays in responses and incomplete information can quickly become overwhelming, especially if you’re new and just trying to get everything done correctly the first time.
It also sounds like two things are really standing out for you: the slow turnaround in online communication, and the difficulty navigating the interface due to missing or unclear options. That combination can easily leave you feeling stuck between steps without clear direction, which isn’t the experience we want you to have.
From a support side, the goal is always to provide clear, complete information upfront so you’re not left piecing things together, and to make sure the platform guides you through each step without confusion or repeated back-and-forth. Your feedback around usability and communication gaps is important because it highlights exactly where the experience is breaking down for you.
If you’re still in the middle of a setup or need anything clarified, please send us a direct message with your details so we can look at your specific case and guide you through it step by step without delays or missing information.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply19 May 2026, 08:29
Official
Hi Thando,
We hear your frustration, and it’s clear this experience hasn’t felt smooth or straightforward on your side. When you’re trying to get set up or complete a transaction, delays in responses and incomplete information can quickly become overwhelming, especially if you’re new and just trying to get everything done correctly the first time.
It also sounds like two things are really standing out for you: the slow turnaround in online communication, and the difficulty navigating the interface due to missing or unclear options. That combination can easily leave you feeling stuck between steps without clear direction, which isn’t the experience we want you to have.
From a support side, the goal is always to provide clear, complete information upfront so you’re not left piecing things together, and to make sure the platform guides you through each step without confusion or repeated back-and-forth. Your feedback around usability and communication gaps is important because it highlights exactly where the experience is breaking down for you.
If you’re still in the middle of a setup or need anything clarified, please send us a direct message with your details so we can look at your specific case and guide you through it step by step without delays or missing information.
Warm regards,
Webafrica Crew
Webafrica Crew