RP
Robert P

1 reviews | Active since Oct 2011

05 Apr 2015, 15:40

Ongoing Theft from my Account

Web Africa continues to debit my current account with subscription fees for a service that I have never formally initiated and despite repeated and lengthy telephone conversations, their attitude seems that as a (potential) customer I am in the wrong. They simply have no idea of what a customer is, and worse still, cannot stop themselves from sending through debits against my account. <br> <br> There is nowhere on their customer portal where I can destroy my customer record, and despite having been assured that my service has been voided (along with a refund) they have once again passed a debit against my account.<br> <br> This has been going on for three months and I have no choice now but to invoke legal action against this *********** company of capable *******. I did not even get as far as being in a position to evaluate their ICT services because their sales and billing departments reflect the worst commercial behaviour

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Replies (1)
Webafrica
Webafrica's reply15 Apr 2015, 15:50
Official
Hello robissimo,

We would like to sincerely apologise for the misunderstanding that occurred.

Our Billing guys have confirmed that they managed to get hold of you, so they can rectify this matter and I can assure you the service you were billed for has been cancelled and a full refund has been processed and it takes up to 72 business hours for the refund to reflect from the day it was processed.

If you pick up any issues, please contact our Hosting team on *** or inform them of a suitable time to contact you so we can resolve your query.

Regards
Mkhululi
Online Team