Ongoing Service Failure, Incorrect Billing and Unjustified Charges

I am writing to express my extreme dissatisfaction with Webafrica's services, or rather, the lack thereof. I have been a customer experiencing no internet service since February 2025, yet I have continued to be billed consistently for a service that has not been delivered. Adding insult to injury, I am now being billed for a "cancellation fee" and for a router that was returned to Webafrica. This is completely unacceptable. Despite numerous attempts to resolve these issues through Webafrica's customer whatsapp service channels, I have seen no progress even having served my cancellation notice. My account continues to accrue charges for non-existent service and fabricated fees. I urge Webafrica to immediately rectify this situation by: * Ceasing all billing for services not rendered since February 2025. * Reversing all charges for the unjustified "cancellation fee" and the returned router. * Providing a clear and transparent explanation for these billing errors.