Ongoing Installation Delay and Unsatisfactory Support

I would like to express my disappointment regarding my fibre installation. I have been waiting for almost two months now, and unfortunately this is the second time I am experiencing such a long delay when trying to move my WiFi from one unit to another.

I have contacted multiple agents through WhatsApp live chat almost every day, but I keep receiving the same response without any real progress or solution. Some of the responses I received were that “issues are not solved overnight,” which I honestly found quite rude and dismissive considering that I have already been waiting for a very long time.

It is frustrating because if this issue has been known for so long, I do not understand why it has not been resolved already. The delays and lack of proper assistance are extremely disappointing.

Based on my experience so far, I would not recommend this ISP to anyone, as the service I have received has been very poor. I kindly request that this matter be escalated and resolved as soon as possible.