cM
chander M
1 reviews | Active since Apr 2026
20 May 2026, 07:30
Ongoing Dispute With Webafrica – Lexmed Still Demanding Payment Despite Investigation Pending
am extremely disappointed with the handling of my account by Webafrica and their debt collection partner, Lexmed.
I previously lodged a complaint because Webafrica failed to provide proper communication, failed to give me a clear breakdown of the amount allegedly owed, and I was unfairly red-flagged/disputed. After my complaint, the flag was removed from my name, and I was informed that an investigation was underway.
This was Webafrica’s response on 30 April 2026:
“Hi Chander, once the investigation has been completed, the Complaints Team will come back to you directly with detailed feedback, including the findings and the next steps to resolve the matter where applicable. If any correction needs to be made with the credit bureaus, this will also be clearly addressed in their response.”
However, despite the flag being removed and the matter supposedly still under investigation, I received a call from Lexmed at almost 9pm last night demanding payment. This is completely unacceptable.
How can a debt collection company contact and pressure me for payment when:
The dispute has not been properly resolved I still have not received a full breakdown of the alleged amount owed Webafrica advised that they would come back to me with the investigation findings
This situation is causing unnecessary stress and confusion. It appears that Webafrica and Lexmed are not aligned internally, and customers are being caught in the middle.
I request the following urgently:
A full written breakdown of the alleged amount owed Written confirmation of the investigation outcome Immediate suspension of all collection activity until the matter is fully resolved Assurance that no further harassment or negative credit actions will take place while this dispute remains unresolved
This level of communication and customer treatment is unacceptable.
Helpful (0)
Replies (23)0
Replies (23)
Webafrica's replyOfficial
20 May 2026, 08:58 Hi Chander, thank you for taking the time to share this in such detail. We completely understand how stressful and frustrating this situation must be, especially given the mixed communication and the timing of the contact from Lexmed while your matter is still under investigation.
You are absolutely right to expect clear communication, a full breakdown of any amounts in question, and alignment between all parties involved. Being contacted for payment before the investigation is concluded and without proper feedback is not the experience we want for you.
We have escalated your case directly to our Collections team, who work closely with partners like Lexmed, to urgently review your account and the current status of the investigation. They will assess the situation end-to-end, including the collection activity, and ensure you are contacted with clear feedback, the required breakdown, and the appropriate next steps.
The focus right now is to bring clarity, alignment, and a fair resolution as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply20 May 2026, 08:58
Official
Hi Chander, thank you for taking the time to share this in such detail. We completely understand how stressful and frustrating this situation must be, especially given the mixed communication and the timing of the contact from Lexmed while your matter is still under investigation.
You are absolutely right to expect clear communication, a full breakdown of any amounts in question, and alignment between all parties involved. Being contacted for payment before the investigation is concluded and without proper feedback is not the experience we want for you.
We have escalated your case directly to our Collections team, who work closely with partners like Lexmed, to urgently review your account and the current status of the investigation. They will assess the situation end-to-end, including the collection activity, and ensure you are contacted with clear feedback, the required breakdown, and the appropriate next steps.
The focus right now is to bring clarity, alignment, and a fair resolution as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
cM
chander M's updateReviewer Update
20 May 2026, 09:07Hi Webafrica Crew,
Thank you for your response and for escalating the matter to the Collections team.
However, I need to be very clear that the issue remains unresolved, and the current situation is still causing significant stress.
Lexmed has contacted me demanding payment, including a proposed arrangement of approximately R1,000 per month. I want to state clearly that I do not accept this arrangement and will not be making payments while the account is still under dispute and no full breakdown or investigation outcome has been provided.
It is not appropriate for payment arrangements to be discussed or enforced while:
- The investigation has not been concluded
- No itemised breakdown of the alleged amount has been provided
- The dispute remains open and unresolved
To be clear, I am requesting the following again in writing:
- A full itemised breakdown of the alleged amount owed
- Written confirmation of the investigation outcome and current status
- Immediate suspension of all collection activity, including calls, messages, and payment demands from Lexmed, until the matter is fully resolved
- Written assurance that no adverse credit reporting or further escalation will take place during this dispute
I respectfully request that Webafrica instruct Lexmed to cease all collection activity immediately while this investigation is still ongoing.
I look forward to your urgent written confirmation.
Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's update20 May 2026, 09:07
Reviewer Update
Hi Webafrica Crew,
Thank you for your response and for escalating the matter to the Collections team.
However, I need to be very clear that the issue remains unresolved, and the current situation is still causing significant stress.
Lexmed has contacted me demanding payment, including a proposed arrangement of approximately R1,000 per month. I want to state clearly that I do not accept this arrangement and will not be making payments while the account is still under dispute and no full breakdown or investigation outcome has been provided.
It is not appropriate for payment arrangements to be discussed or enforced while:
- The investigation has not been concluded
- No itemised breakdown of the alleged amount has been provided
- The dispute remains open and unresolved
To be clear, I am requesting the following again in writing:
- A full itemised breakdown of the alleged amount owed
- Written confirmation of the investigation outcome and current status
- Immediate suspension of all collection activity, including calls, messages, and payment demands from Lexmed, until the matter is fully resolved
- Written assurance that no adverse credit reporting or further escalation will take place during this dispute
I respectfully request that Webafrica instruct Lexmed to cease all collection activity immediately while this investigation is still ongoing.
I look forward to your urgent written confirmation.
Kind regards,
Chander Marinus
Chander Marinus
Webafrica's replyOfficial
20 May 2026, 09:43 Hi Chander,
Our teams confirmed they were in touch with you directly this morning at the number listed on this profile to discuss the above.
Thank you for taking our call.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply20 May 2026, 09:43
Official
Hi Chander,
Our teams confirmed they were in touch with you directly this morning at the number listed on this profile to discuss the above.
Thank you for taking our call.
Warm regards,
Webafrica Crew
Webafrica Crew
cM
chander M's updateReviewer Update
20 May 2026, 09:44Hi Webafrica Crew,
Thank you for your response.
However, your reply does not address my key request, nor does it confirm any action taken with Lexmed.
I need written confirmation of the following without further delay:
- That all collection activity has been formally suspended with Lexmed until the investigation is concluded
- That Lexmed has been instructed to cease all contact with me (calls, SMS, emails, and payment demands) during this period
- The current status and expected completion date of the investigation
- A full itemised breakdown of the alleged debt
At present, I am still being contacted by Lexmed demanding payment, including proposed payment arrangements, despite the dispute being unresolved. This is not acceptable and is causing ongoing distress. Until I receive the above in writing, I do not consent to any payment discussions or arrangements, and I will consider any continued collection activity while the dispute is active as unfair and improper. Please treat this as urgent. Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's update20 May 2026, 09:44
Reviewer Update
Hi Webafrica Crew,
Thank you for your response.
However, your reply does not address my key request, nor does it confirm any action taken with Lexmed.
I need written confirmation of the following without further delay:
- That all collection activity has been formally suspended with Lexmed until the investigation is concluded
- That Lexmed has been instructed to cease all contact with me (calls, SMS, emails, and payment demands) during this period
- The current status and expected completion date of the investigation
- A full itemised breakdown of the alleged debt
At present, I am still being contacted by Lexmed demanding payment, including proposed payment arrangements, despite the dispute being unresolved. This is not acceptable and is causing ongoing distress. Until I receive the above in writing, I do not consent to any payment discussions or arrangements, and I will consider any continued collection activity while the dispute is active as unfair and improper. Please treat this as urgent. Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's updateReviewer Update
20 May 2026, 09:51Hi Webafrica Crew,
Thank you for your response, however your statement does not reflect what actually happened.
I was contacted this morning and informed that my balance is R0.00, yet I was also asked for alternative contact details (another email address and cell number), which I do not have and have never used.
This is the first time I have ever received a direct call regarding this matter, despite an ongoing dispute and repeated requests for clear written communication and a full breakdown of the alleged charges, including cancellation and routing fees that were never properly explained to me.
There is still a clear lack of transparency and consistency in how this case has been handled, and receiving conflicting information (including being told there is a balance of R0.00 while previously being pursued for payment) only adds to the confusion and frustration.
I once again request written confirmation of:
- My final account status (confirmed R0.00 or otherwise)
- A full breakdown of any historical charges if applicable
- Confirmation that no further collection activity or adverse reporting will take place
I look forward to clear and consistent communication so this matter can finally be resolved properly. Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's update20 May 2026, 09:51
Reviewer Update
Hi Webafrica Crew,
Thank you for your response, however your statement does not reflect what actually happened.
I was contacted this morning and informed that my balance is R0.00, yet I was also asked for alternative contact details (another email address and cell number), which I do not have and have never used.
This is the first time I have ever received a direct call regarding this matter, despite an ongoing dispute and repeated requests for clear written communication and a full breakdown of the alleged charges, including cancellation and routing fees that were never properly explained to me.
There is still a clear lack of transparency and consistency in how this case has been handled, and receiving conflicting information (including being told there is a balance of R0.00 while previously being pursued for payment) only adds to the confusion and frustration.
I once again request written confirmation of:
- My final account status (confirmed R0.00 or otherwise)
- A full breakdown of any historical charges if applicable
- Confirmation that no further collection activity or adverse reporting will take place
I look forward to clear and consistent communication so this matter can finally be resolved properly. Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's updateReviewer Update
20 May 2026, 09:54Hi Webafrica Crew,
Thank you for your response.
However, your reply does not address the concerns raised in my previous message.
While I acknowledge that I was contacted, the call itself introduced further confusion rather than clarity, as I was informed that my balance is R0.00, despite previously being pursued for payment and receiving no clear itemised breakdown or explanation of the alleged charges.
To date, I have still not received written confirmation of:
- My final account status
- A full itemised breakdown of any charges previously raised (including cancellation or routing fees)
- The reason for the conflicting information between collections activity and the R0.00 balance
- Confirmation that no further collection activity or adverse credit reporting will occur
At this stage, the issue is not whether contact was made, but the lack of consistent and transparent resolution. I request that this matter be properly clarified in writing so it can be conclusively resolved. Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's update20 May 2026, 09:54
Reviewer Update
Hi Webafrica Crew,
Thank you for your response.
However, your reply does not address the concerns raised in my previous message.
While I acknowledge that I was contacted, the call itself introduced further confusion rather than clarity, as I was informed that my balance is R0.00, despite previously being pursued for payment and receiving no clear itemised breakdown or explanation of the alleged charges.
To date, I have still not received written confirmation of:
- My final account status
- A full itemised breakdown of any charges previously raised (including cancellation or routing fees)
- The reason for the conflicting information between collections activity and the R0.00 balance
- Confirmation that no further collection activity or adverse credit reporting will occur
At this stage, the issue is not whether contact was made, but the lack of consistent and transparent resolution. I request that this matter be properly clarified in writing so it can be conclusively resolved. Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's updateReviewer Update
20 May 2026, 10:17Hi Webafrica Crew,
You are again not addressing the actual concerns raised in my message.
Your response only confirms that a call took place. It does not address any of the outstanding issues, nor does it clarify the contradictory information provided regarding my account balance.
To be clear, the issue is not whether contact was made, but the fact that I have received:
- Conflicting information stating my balance is R0.00 while previously being pursued for payment
- No written itemised breakdown of the alleged charges
- No explanation for the change in account status
- No written confirmation regarding the closure of the matter or cessation of any collection or reporting activity
Repeatedly responding only with confirmation of a phone call does not resolve the complaint or provide any transparency.
I am once again requesting a proper written response addressing the specific points raised above so that this matter can be conclusively resolved.
Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's update20 May 2026, 10:17
Reviewer Update
Hi Webafrica Crew,
You are again not addressing the actual concerns raised in my message.
Your response only confirms that a call took place. It does not address any of the outstanding issues, nor does it clarify the contradictory information provided regarding my account balance.
To be clear, the issue is not whether contact was made, but the fact that I have received:
- Conflicting information stating my balance is R0.00 while previously being pursued for payment
- No written itemised breakdown of the alleged charges
- No explanation for the change in account status
- No written confirmation regarding the closure of the matter or cessation of any collection or reporting activity
Repeatedly responding only with confirmation of a phone call does not resolve the complaint or provide any transparency.
I am once again requesting a proper written response addressing the specific points raised above so that this matter can be conclusively resolved.
Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's updateReviewer Update
20 May 2026, 10:20Hi Webafrica Crew,
At this stage, this matter has caused ongoing confusion, inconsistent communication, and unnecessary stress.
I am formally requesting that Webafrica:
- Write off the disputed amount in full, and
- Confirm in writing that my account is closed with a zero balance and no further collection or reporting activity will take place.
There has been no clear, consistent, or itemised breakdown provided to justify the alleged charges, and I am not in a position to continue engaging in repeated communications without resolution.
If the matter cannot be written off, then I require a final written statement clearly setting out the full breakdown and legal basis of the amount claimed, as well as confirmation of why I was previously informed that my balance is R0.00.
Otherwise, I request that this account be closed and the matter considered fully resolved.
Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's update20 May 2026, 10:20
Reviewer Update
Hi Webafrica Crew,
At this stage, this matter has caused ongoing confusion, inconsistent communication, and unnecessary stress.
I am formally requesting that Webafrica:
- Write off the disputed amount in full, and
- Confirm in writing that my account is closed with a zero balance and no further collection or reporting activity will take place.
There has been no clear, consistent, or itemised breakdown provided to justify the alleged charges, and I am not in a position to continue engaging in repeated communications without resolution.
If the matter cannot be written off, then I require a final written statement clearly setting out the full breakdown and legal basis of the amount claimed, as well as confirmation of why I was previously informed that my balance is R0.00.
Otherwise, I request that this account be closed and the matter considered fully resolved.
Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's updateReviewer Update
20 May 2026, 10:39Hi Webafrica Crew,
Your responses continue to repeat the same statement regarding a phone call, without addressing any of the specific issues raised in my complaint.
To be clear, I am not disputing that a call took place. The issue is that none of my concerns have been addressed in writing or resolved, including:
- The contradictory information that my balance is both R0.00 and previously recoverable
- The absence of any itemised breakdown of the alleged charges
- The lack of confirmation regarding the final status of my account
- The lack of clarity on whether all collection activity and reporting has been permanently stopped
- The failure to resolve the dispute despite multiple escalations
Instead, the only repeated response I receive is confirmation that I was “contacted,” without any of the actual concerns being addressed. This has resulted in confusion, unnecessary stress, and repeated failed attempts to resolve the matter in a transparent and professional manner. At this stage, I no longer wish to continue engaging in repeated cycles of communication that do not lead to resolution. I am requesting a final written outcome confirming that the matter is fully resolved and closed, or alternatively a clear itemised justification of the alleged charges. I also want to make it clear that this experience has significantly impacted my trust in the service, and I will not be continuing or recommending Webafrica. Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's update20 May 2026, 10:39
Reviewer Update
Hi Webafrica Crew,
Your responses continue to repeat the same statement regarding a phone call, without addressing any of the specific issues raised in my complaint.
To be clear, I am not disputing that a call took place. The issue is that none of my concerns have been addressed in writing or resolved, including:
- The contradictory information that my balance is both R0.00 and previously recoverable
- The absence of any itemised breakdown of the alleged charges
- The lack of confirmation regarding the final status of my account
- The lack of clarity on whether all collection activity and reporting has been permanently stopped
- The failure to resolve the dispute despite multiple escalations
Instead, the only repeated response I receive is confirmation that I was “contacted,” without any of the actual concerns being addressed. This has resulted in confusion, unnecessary stress, and repeated failed attempts to resolve the matter in a transparent and professional manner. At this stage, I no longer wish to continue engaging in repeated cycles of communication that do not lead to resolution. I am requesting a final written outcome confirming that the matter is fully resolved and closed, or alternatively a clear itemised justification of the alleged charges. I also want to make it clear that this experience has significantly impacted my trust in the service, and I will not be continuing or recommending Webafrica. Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's updateReviewer Update
21 May 2026, 08:39Hi Webafrica Crew,
I have now once again been contacted and pressured to make payment of over R4,000, despite this matter still being disputed and despite previous communication indicating that my balance was supposedly R0.00.
This entire experience has been unacceptable from start to finish.
I used the service for approximately one month and cancelled because I was unhappy with both the service and the lack of proper customer support. The cancellation process itself was extremely frustrating, as customers are largely forced through an automated WhatsApp bot instead of being provided with proper direct assistance. Despite my efforts to cancel, I was later billed thousands of rand in alleged charges that were never clearly explained or itemised.
Thereafter:
• My account was handed over to attorneys/debt collectors
• I was flagged/listed despite the dispute being unresolved
• Collection pressure continued while an investigation was supposedly underway
• I received contradictory information regarding whether any balance is actually owed
• My account was handed over to attorneys/debt collectors
• I was flagged/listed despite the dispute being unresolved
• Collection pressure continued while an investigation was supposedly underway
• I received contradictory information regarding whether any balance is actually owed
At no point have I been provided with a clear, transparent, itemised explanation justifying the amount now being demanded.
The way this matter has been handled has caused unnecessary stress, confusion, and frustration, and in my view reflects extremely poor customer service and internal communication processes.
At this stage, I do not believe it is reasonable or fair for Webafrica or its collection partners to continue demanding payment while the matter remains unresolved and disputed.
I again request written confirmation of:
• The exact legal and contractual basis for the alleged R4,000+ amount
• A full itemised breakdown of all charges
• Why I was previously informed that my balance was R0.00
• Confirmation that no further adverse credit actions will occur while this dispute remains active
• The exact legal and contractual basis for the alleged R4,000+ amount
• A full itemised breakdown of all charges
• Why I was previously informed that my balance was R0.00
• Confirmation that no further adverse credit actions will occur while this dispute remains active
Based on this experience, I will unfortunately not be recommending Webafrica to others.
Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's update21 May 2026, 08:39
Reviewer Update
Hi Webafrica Crew,
I have now once again been contacted and pressured to make payment of over R4,000, despite this matter still being disputed and despite previous communication indicating that my balance was supposedly R0.00.
This entire experience has been unacceptable from start to finish.
I used the service for approximately one month and cancelled because I was unhappy with both the service and the lack of proper customer support. The cancellation process itself was extremely frustrating, as customers are largely forced through an automated WhatsApp bot instead of being provided with proper direct assistance. Despite my efforts to cancel, I was later billed thousands of rand in alleged charges that were never clearly explained or itemised.
Thereafter:
• My account was handed over to attorneys/debt collectors
• I was flagged/listed despite the dispute being unresolved
• Collection pressure continued while an investigation was supposedly underway
• I received contradictory information regarding whether any balance is actually owed
• My account was handed over to attorneys/debt collectors
• I was flagged/listed despite the dispute being unresolved
• Collection pressure continued while an investigation was supposedly underway
• I received contradictory information regarding whether any balance is actually owed
At no point have I been provided with a clear, transparent, itemised explanation justifying the amount now being demanded.
The way this matter has been handled has caused unnecessary stress, confusion, and frustration, and in my view reflects extremely poor customer service and internal communication processes.
At this stage, I do not believe it is reasonable or fair for Webafrica or its collection partners to continue demanding payment while the matter remains unresolved and disputed.
I again request written confirmation of:
• The exact legal and contractual basis for the alleged R4,000+ amount
• A full itemised breakdown of all charges
• Why I was previously informed that my balance was R0.00
• Confirmation that no further adverse credit actions will occur while this dispute remains active
• The exact legal and contractual basis for the alleged R4,000+ amount
• A full itemised breakdown of all charges
• Why I was previously informed that my balance was R0.00
• Confirmation that no further adverse credit actions will occur while this dispute remains active
Based on this experience, I will unfortunately not be recommending Webafrica to others.
Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's updateReviewer Update
21 May 2026, 08:43Hi
While I note your position that the matter has now been “resolved” and that payment is still being requested, I remain disappointed with how this entire process was handled from start to finish.
While I note your position that the matter has now been “resolved” and that payment is still being requested, I remain disappointed with how this entire process was handled from start to finish.
The experience involved unclear communication, inconsistent information regarding my account status, ongoing collection pressure during the dispute process, and significant frustration in trying to obtain proper explanations and assistance. I also do not believe the cancellation process and subsequent handling of the account were managed fairly or transparently.
That said, I acknowledge your final position on the matter and will engage further regarding payment arrangements directly through the appropriate channel.
I hope Webafrica takes customer concerns around cancellations, dispute handling, communication, and collections more seriously in future to prevent other customers from going through a similar experience.
During the conversation, I explained that the maximum I could realistically afford at this stage would be R100 per month purely as a goodwill gesture . I was then told that I would need to deal directly with the lawyers/debt collectors, which means I am now apparently also expected to carry additional legal or collection-related costs on top of the disputed amount itself.
During the conversation, I explained that the maximum I could realistically afford at this stage would be R100 per month purely as a goodwill gesture . I was then told that I would need to deal directly with the lawyers/debt collectors, which means I am now apparently also expected to carry additional legal or collection-related costs on top of the disputed amount itself.
This entire situation has become completely unreasonable.
After this entire experience, I can honestly say that I would not recommend Webafrica to anyone.
After this entire experience, I can honestly say that I would not recommend Webafrica to anyone.
What should have been a simple internet service turned into an extremely stressful and frustrating experience involving poor communication, difficulty cancelling, conflicting information, collection pressure, legal escalation, and charges that were never properly explained in a transparent manner from the beginning.
As a customer, it felt less like support and resolution were the priority, and more like the focus was simply on recovering money regardless of the dispute and confusion surrounding the account.
This experience has left me with very little confidence in Webafrica’s customer service, dispute handling, and collections process, and I believe customers deserve far better communication and transparency than what I experienced.
I sincerely hope improvements are made so that other customers do not go through the same situation.
Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's update21 May 2026, 08:43
Reviewer Update
Hi
While I note your position that the matter has now been “resolved” and that payment is still being requested, I remain disappointed with how this entire process was handled from start to finish.
While I note your position that the matter has now been “resolved” and that payment is still being requested, I remain disappointed with how this entire process was handled from start to finish.
The experience involved unclear communication, inconsistent information regarding my account status, ongoing collection pressure during the dispute process, and significant frustration in trying to obtain proper explanations and assistance. I also do not believe the cancellation process and subsequent handling of the account were managed fairly or transparently.
That said, I acknowledge your final position on the matter and will engage further regarding payment arrangements directly through the appropriate channel.
I hope Webafrica takes customer concerns around cancellations, dispute handling, communication, and collections more seriously in future to prevent other customers from going through a similar experience.
During the conversation, I explained that the maximum I could realistically afford at this stage would be R100 per month purely as a goodwill gesture . I was then told that I would need to deal directly with the lawyers/debt collectors, which means I am now apparently also expected to carry additional legal or collection-related costs on top of the disputed amount itself.
During the conversation, I explained that the maximum I could realistically afford at this stage would be R100 per month purely as a goodwill gesture . I was then told that I would need to deal directly with the lawyers/debt collectors, which means I am now apparently also expected to carry additional legal or collection-related costs on top of the disputed amount itself.
This entire situation has become completely unreasonable.
After this entire experience, I can honestly say that I would not recommend Webafrica to anyone.
After this entire experience, I can honestly say that I would not recommend Webafrica to anyone.
What should have been a simple internet service turned into an extremely stressful and frustrating experience involving poor communication, difficulty cancelling, conflicting information, collection pressure, legal escalation, and charges that were never properly explained in a transparent manner from the beginning.
As a customer, it felt less like support and resolution were the priority, and more like the focus was simply on recovering money regardless of the dispute and confusion surrounding the account.
This experience has left me with very little confidence in Webafrica’s customer service, dispute handling, and collections process, and I believe customers deserve far better communication and transparency than what I experienced.
I sincerely hope improvements are made so that other customers do not go through the same situation.
Kind regards,
Chander Marinus
Chander Marinus
Webafrica's replyOfficial
21 May 2026, 09:04 Hi Chander,
Thank you for taking the time to share such detailed feedback, and we’re genuinely sorry to hear how stressful and frustrating this entire experience has been for you.
We understand your concerns around communication, cancellation handling, and the way the dispute and collections process has unfolded. When a customer feels unclear about their account status or is receiving conflicting information, it understandably creates frustration and erodes trust, that is not the experience we want for anyone.
We also note your position regarding affordability and the discussion around payment arrangements. While certain accounts do move into the collections/legal process based on their status, we understand that the experience around this can feel overwhelming, especially when expectations and communication are not aligned clearly from the outset.
At this stage, the matter is being handled through the appropriate collections channel, and they will be best positioned to engage with you directly on any repayment structure or further account queries, including the options available to you.
We do acknowledge your feedback regarding transparency, dispute handling, and communication, and it will be taken into account for review as part of improving how these situations are managed going forward.
We appreciate you bringing this to our attention, even under difficult circumstances.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 09:04
Official
Hi Chander,
Thank you for taking the time to share such detailed feedback, and we’re genuinely sorry to hear how stressful and frustrating this entire experience has been for you.
We understand your concerns around communication, cancellation handling, and the way the dispute and collections process has unfolded. When a customer feels unclear about their account status or is receiving conflicting information, it understandably creates frustration and erodes trust, that is not the experience we want for anyone.
We also note your position regarding affordability and the discussion around payment arrangements. While certain accounts do move into the collections/legal process based on their status, we understand that the experience around this can feel overwhelming, especially when expectations and communication are not aligned clearly from the outset.
At this stage, the matter is being handled through the appropriate collections channel, and they will be best positioned to engage with you directly on any repayment structure or further account queries, including the options available to you.
We do acknowledge your feedback regarding transparency, dispute handling, and communication, and it will be taken into account for review as part of improving how these situations are managed going forward.
We appreciate you bringing this to our attention, even under difficult circumstances.
Warm regards,
Webafrica Crew
Webafrica Crew
cM
chander M's updateReviewer Update
21 May 2026, 09:44Hi Webafrica Crew,
At this point, your responses feel completely disconnected from the reality of what I have experienced.
It is simply unfair and unreasonable to expect a customer to pay over R4,000 in cancellation-related charges after using the service for roughly one month, especially when there was never proper transparency, communication, or a clear itemised explanation provided from the beginning.
What makes this even worse is the way the entire cancellation and dispute process was handled. Instead of proper customer support, I was largely pushed through an automated WhatsApp process with little meaningful assistance or clarity. Communication throughout this matter has been inconsistent, confusing, and extremely frustrating.
I was told my balance was R0.00, yet I then continued receiving collection pressure and payment demands. I was also handed over to debt collectors/attorneys while the matter was still disputed and supposedly under investigation. That is completely unacceptable.
Customers should not be threatened with collections, legal escalation, or additional costs while there is still confusion around the account and while basic questions remain unanswered.
I also want to make it very clear that I do not accept being blamed for this situation. I was never properly informed that the account had been handed over, I was never given clear explanations for these charges upfront, and I repeatedly asked for transparency and proper written communication which I struggled to receive throughout this process.
This entire experience has caused unnecessary stress and frustration over what should have been a straightforward cancellation process.
Even now, after all the back and forth, I still feel that Webafrica has failed to properly acknowledge how poorly this matter was handled from a customer service and communication perspective.
I sincerely hope serious improvements are made to your cancellation procedures, collections handling, and customer communication processes, because no customer should have to go through this just to cancel an internet service.
Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's update21 May 2026, 09:44
Reviewer Update
Hi Webafrica Crew,
At this point, your responses feel completely disconnected from the reality of what I have experienced.
It is simply unfair and unreasonable to expect a customer to pay over R4,000 in cancellation-related charges after using the service for roughly one month, especially when there was never proper transparency, communication, or a clear itemised explanation provided from the beginning.
What makes this even worse is the way the entire cancellation and dispute process was handled. Instead of proper customer support, I was largely pushed through an automated WhatsApp process with little meaningful assistance or clarity. Communication throughout this matter has been inconsistent, confusing, and extremely frustrating.
I was told my balance was R0.00, yet I then continued receiving collection pressure and payment demands. I was also handed over to debt collectors/attorneys while the matter was still disputed and supposedly under investigation. That is completely unacceptable.
Customers should not be threatened with collections, legal escalation, or additional costs while there is still confusion around the account and while basic questions remain unanswered.
I also want to make it very clear that I do not accept being blamed for this situation. I was never properly informed that the account had been handed over, I was never given clear explanations for these charges upfront, and I repeatedly asked for transparency and proper written communication which I struggled to receive throughout this process.
This entire experience has caused unnecessary stress and frustration over what should have been a straightforward cancellation process.
Even now, after all the back and forth, I still feel that Webafrica has failed to properly acknowledge how poorly this matter was handled from a customer service and communication perspective.
I sincerely hope serious improvements are made to your cancellation procedures, collections handling, and customer communication processes, because no customer should have to go through this just to cancel an internet service.
Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's updateReviewer Update
21 May 2026, 09:49To everyone thinking about taking out Webafrica internet services — please think twice.
My experience with Webafrica has been extremely disappointing from start to finish.
What should have been a simple internet service and cancellation process turned into months of stress, confusion, poor communication, collection pressure, and conflicting information about my account.
I experienced:
• Extremely poor customer service
• Difficulty getting proper assistance outside of automated WhatsApp responses
• A frustrating and unclear cancellation process
• Charges and fees that were never properly explained upfront
• Ongoing collection pressure while the matter was still disputed
• Conflicting information about whether money was even owed
• Extremely poor customer service
• Difficulty getting proper assistance outside of automated WhatsApp responses
• A frustrating and unclear cancellation process
• Charges and fees that were never properly explained upfront
• Ongoing collection pressure while the matter was still disputed
• Conflicting information about whether money was even owed
At one point I was told my balance was R0.00, yet I was still being pressured for payment afterwards. I was also handed over to debt collectors despite repeatedly disputing the account and asking for clarity and transparency.
The entire experience felt unfair, badly managed, and incredibly stressful for something that should have been straightforward.
Customers deserve clear communication, proper support, transparency around charges, and fair treatment — unfortunately that was not my experience with Webafrica at all.
Based on what I went through, I personally would not recommend Webafrica to anyone.
Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's update21 May 2026, 09:49
Reviewer Update
To everyone thinking about taking out Webafrica internet services — please think twice.
My experience with Webafrica has been extremely disappointing from start to finish.
What should have been a simple internet service and cancellation process turned into months of stress, confusion, poor communication, collection pressure, and conflicting information about my account.
I experienced:
• Extremely poor customer service
• Difficulty getting proper assistance outside of automated WhatsApp responses
• A frustrating and unclear cancellation process
• Charges and fees that were never properly explained upfront
• Ongoing collection pressure while the matter was still disputed
• Conflicting information about whether money was even owed
• Extremely poor customer service
• Difficulty getting proper assistance outside of automated WhatsApp responses
• A frustrating and unclear cancellation process
• Charges and fees that were never properly explained upfront
• Ongoing collection pressure while the matter was still disputed
• Conflicting information about whether money was even owed
At one point I was told my balance was R0.00, yet I was still being pressured for payment afterwards. I was also handed over to debt collectors despite repeatedly disputing the account and asking for clarity and transparency.
The entire experience felt unfair, badly managed, and incredibly stressful for something that should have been straightforward.
Customers deserve clear communication, proper support, transparency around charges, and fair treatment — unfortunately that was not my experience with Webafrica at all.
Based on what I went through, I personally would not recommend Webafrica to anyone.
Kind regards,
Chander Marinus
Chander Marinus
Webafrica's replyOfficial
21 May 2026, 09:55 Hi Chander,
Thank you for your detailed response and for clearly outlining your concerns.
We understand that the core issue for you remains the billing outcome after cancellation, combined with what you experienced as unclear communication, inconsistent account updates, and the timing of collections activity while the matter was still being queried. We recognise how frustrating and stressful that combination can be, especially when you feel you were not given a clear, itemised breakdown early enough to make sense of the charges.
To be clear, your concerns around:
- The cancellation charges
- The balance status confusion (R0.00 vs outstanding balance communication)
- The timing of collections engagement
- And the level of clarity provided during dispute handling
are all valid points of review and need to be addressed through the correct internal resolution path so the full account history can be properly verified.
At this stage, the matter will remain handled through the formal billing/collections resolution process, where your account record, billing timeline, and cancellation terms can be fully reviewed against the service agreement and system notes. This is the only channel that can provide a definitive, itemised breakdown and final determination on the charges.
We do acknowledge the impact this experience has had on you, particularly in terms of communication clarity and process transparency, and that feedback is being noted for internal review alongside your case.
Warm regards,
Webafrica Crew
Webafrica's reply21 May 2026, 09:55
Official
Hi Chander,
Thank you for your detailed response and for clearly outlining your concerns.
We understand that the core issue for you remains the billing outcome after cancellation, combined with what you experienced as unclear communication, inconsistent account updates, and the timing of collections activity while the matter was still being queried. We recognise how frustrating and stressful that combination can be, especially when you feel you were not given a clear, itemised breakdown early enough to make sense of the charges.
To be clear, your concerns around:
- The cancellation charges
- The balance status confusion (R0.00 vs outstanding balance communication)
- The timing of collections engagement
- And the level of clarity provided during dispute handling
are all valid points of review and need to be addressed through the correct internal resolution path so the full account history can be properly verified.
At this stage, the matter will remain handled through the formal billing/collections resolution process, where your account record, billing timeline, and cancellation terms can be fully reviewed against the service agreement and system notes. This is the only channel that can provide a definitive, itemised breakdown and final determination on the charges.
We do acknowledge the impact this experience has had on you, particularly in terms of communication clarity and process transparency, and that feedback is being noted for internal review alongside your case.
Warm regards,
Webafrica Crew
cM
chander M's updateReviewer Update
21 May 2026, 10:02Hi Webafrica Crew,
I need to be very clear on my position.
I do not accept the validity of the R4,000+ cancellation charges as they have not been properly explained or transparently itemised to me in a way that justifies this amount for a service used for a very short period.
I am also formally disputing this account.
While this dispute remains unresolved, I do not consent to any further billing escalation, additional fees, or continued collection pressure being app**** to this account.
I have repeatedly requested a full itemised breakdown and clear written confirmation of how these charges were calculated, and that remains outstanding.
I will continue to engage through the formal resolution process as advised, however I expect the following:
• A full itemised breakdown of all charges
• A final written determination of the account status
• Confirmation that the account will not incur further charges while under dispute
• A final written determination of the account status
• Confirmation that the account will not incur further charges while under dispute
As a gesture of goodwill and without prejudice, I have already indicated that I am willing to pay R100 per month once the matter is properly clarified and resolved, however this is not an admission of liability for the disputed amount.
I look forward to a proper final resolution so this matter can be closed.
Kind regards,
Chander Marinus
Chander Marinus
cM
chander M's update21 May 2026, 10:02
Reviewer Update
Hi Webafrica Crew,
I need to be very clear on my position.
I do not accept the validity of the R4,000+ cancellation charges as they have not been properly explained or transparently itemised to me in a way that justifies this amount for a service used for a very short period.
I am also formally disputing this account.
While this dispute remains unresolved, I do not consent to any further billing escalation, additional fees, or continued collection pressure being app**** to this account.
I have repeatedly requested a full itemised breakdown and clear written confirmation of how these charges were calculated, and that remains outstanding.
I will continue to engage through the formal resolution process as advised, however I expect the following:
• A full itemised breakdown of all charges
• A final written determination of the account status
• Confirmation that the account will not incur further charges while under dispute
• A final written determination of the account status
• Confirmation that the account will not incur further charges while under dispute
As a gesture of goodwill and without prejudice, I have already indicated that I am willing to pay R100 per month once the matter is properly clarified and resolved, however this is not an admission of liability for the disputed amount.
I look forward to a proper final resolution so this matter can be closed.
Kind regards,
Chander Marinus
Chander Marinus
Webafrica's replyOfficial
21 May 2026, 10:29 Hi Chander,
Thank you for your message.
As per the latest update from our billing team, one of our billing seniors has already reached out to you and provided detailed feedback regarding your query. Following this engagement and review, the matter has now been concluded on our side.
At this stage, there is no further action required from Webafrica.
Kindly note that any remaining correspondence or next steps will need to be handled directly with Lexmed, as they are now the appointed party managing the account.
We appreciate your time and the opportunity to engage with you on this matter.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 10:29
Official
Hi Chander,
Thank you for your message.
As per the latest update from our billing team, one of our billing seniors has already reached out to you and provided detailed feedback regarding your query. Following this engagement and review, the matter has now been concluded on our side.
At this stage, there is no further action required from Webafrica.
Kindly note that any remaining correspondence or next steps will need to be handled directly with Lexmed, as they are now the appointed party managing the account.
We appreciate your time and the opportunity to engage with you on this matter.
Warm regards,
Webafrica Crew
Webafrica Crew
cM
chander M's updateReviewer Update
21 May 2026, 11:07Hi Webafrica Crew,
I acknowledge your response, however I must strongly express that I am not satisfied with the handling of this matter or the outcome provided.
I do not accept that this issue is “concluded” from your side. The service experience from the start has been poor, and I was not at fault for the circumstances that led to cancellation. I also dispute the cancellation fee of over R4000, which I believe is unreasonable given the situation and the service issues experienced.
I was contacted previously, but this does not resolve the core issue, nor does it address my concerns fairly. It appears that the matter is being closed without proper accountability or consideration of my complaint.
I am requesting that this be escalated for further review by a senior or independent complaints team. I also require a clear breakdown and justification of the cancellation charges, as I do not accept them as valid in their current form.
Please confirm how this will be escalated. I am not prepared to consider this matter closed.
Kind regards,
Chander
Chander
cM
chander M's update21 May 2026, 11:07
Reviewer Update
Hi Webafrica Crew,
I acknowledge your response, however I must strongly express that I am not satisfied with the handling of this matter or the outcome provided.
I do not accept that this issue is “concluded” from your side. The service experience from the start has been poor, and I was not at fault for the circumstances that led to cancellation. I also dispute the cancellation fee of over R4000, which I believe is unreasonable given the situation and the service issues experienced.
I was contacted previously, but this does not resolve the core issue, nor does it address my concerns fairly. It appears that the matter is being closed without proper accountability or consideration of my complaint.
I am requesting that this be escalated for further review by a senior or independent complaints team. I also require a clear breakdown and justification of the cancellation charges, as I do not accept them as valid in their current form.
Please confirm how this will be escalated. I am not prepared to consider this matter closed.
Kind regards,
Chander
Chander
Webafrica's replyOfficial
21 May 2026, 11:14 Hi Chander,
Thank you for your message and for sharing your concerns clearly.
We understand you are requesting further review and a breakdown of the cancellation charges. However, after a full assessment and engagement by a billing senior, the matter has been finalised on our side, and we are unable to take this any further internally.
At this stage, all remaining queries, disputes, or requests for clarification must be directed to Lexmed, as they are now the appointed party responsible for managing the account and any associated correspondence. They will be best placed to assist you further on the outstanding balance and related queries.
We appreciate your time and understanding.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 11:14
Official
Hi Chander,
Thank you for your message and for sharing your concerns clearly.
We understand you are requesting further review and a breakdown of the cancellation charges. However, after a full assessment and engagement by a billing senior, the matter has been finalised on our side, and we are unable to take this any further internally.
At this stage, all remaining queries, disputes, or requests for clarification must be directed to Lexmed, as they are now the appointed party responsible for managing the account and any associated correspondence. They will be best placed to assist you further on the outstanding balance and related queries.
We appreciate your time and understanding.
Warm regards,
Webafrica Crew
Webafrica Crew
cM
chander M's updateReviewer Update
21 May 2026, 12:15Dear Webafrica Crew,
I acknowledge your response and the decision to refer the matter to Lexmed.
I do not accept the outstanding balance as valid and formally dispute the charges. The explanation provided is not sufficient, and I remain of the view that the billing and cancellation handling were not properly resolved.
Please note that I consider this matter unresolved from a customer service perspective, and I will address the dispute directly with Lexmed going forward as advised.
At this point, I consider further internal correspondence with Webafrica closed.
Regards,
Chander
Chander
cM
chander M's update21 May 2026, 12:15
Reviewer Update
Dear Webafrica Crew,
I acknowledge your response and the decision to refer the matter to Lexmed.
I do not accept the outstanding balance as valid and formally dispute the charges. The explanation provided is not sufficient, and I remain of the view that the billing and cancellation handling were not properly resolved.
Please note that I consider this matter unresolved from a customer service perspective, and I will address the dispute directly with Lexmed going forward as advised.
At this point, I consider further internal correspondence with Webafrica closed.
Regards,
Chander
Chander
Webafrica's replyOfficial
21 May 2026, 12:27 Hi Chander,
Thank you for your response and for confirming your position.
We acknowledge your view that the outstanding balance is disputed and your intention to engage directly with Lexmed going forward. We also take note of your comment that you consider further internal correspondence with Webafrica closed.
We respect your decision and appreciate you taking the time to communicate this clearly.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 12:27
Official
Hi Chander,
Thank you for your response and for confirming your position.
We acknowledge your view that the outstanding balance is disputed and your intention to engage directly with Lexmed going forward. We also take note of your comment that you consider further internal correspondence with Webafrica closed.
We respect your decision and appreciate you taking the time to communicate this clearly.
Warm regards,
Webafrica Crew
Webafrica Crew
cM
chander M's updateReviewer Update
21 May 2026, 12:57Webafrica – Ongoing dispute, unresolved billing, and poor cancellation handling
I am extremely disappointed with my experience with Webafrica.
What should have been a simple fibre internet service and cancellation turned into a drawn-out, stressful dispute involving unclear billing, inconsistent communication, and repeated collection pressure while the account was still being investigated.
I cancelled my service after a very short period due to dissatisfaction with both the service and support experience. However, instead of a clear and transparent cancellation process, I was later hit with over R4,000 in alleged cancellation-related charges that were never properly itemised or explained upfront.
Throughout this process:
- I repeatedly requested a full itemised breakdown of charges, which was never provided in a clear or final form
- I was given conflicting information, including being told at one stage that my balance was R0.00
- Despite an ongoing dispute and investigation, I was contacted by collections and pressured for payment
- My account was handed over to debt collection through Lexmed while the matter was still unresolved
- Communication from Webafrica was repetitive and did not address the actual questions being raised
- The cancellation and dispute process lacked transparency and consistency from the beginning
Instead of clear resolution, I was repeatedly told the matter was “escalated” or “being reviewed,” while no meaningful written breakdown or final explanation was provided for the charges being pursued.
Eventually, I was informed that the matter was “concluded” on their side and referred entirely to debt collectors, without ever receiving the detailed justification I had been requesting from the start.
This experience has caused unnecessary stress, confusion, and frustration. It felt like the focus was on recovering the amount rather than properly resolving a legitimate dispute or providing transparent billing clarity.
Based on my experience, I cannot recommend Webafrica. Customers deserve clear communication, fair cancellation terms, and proper transparency around charges—none of which were adequately provided in this case.
cM
chander M's update21 May 2026, 12:57
Reviewer Update
Webafrica – Ongoing dispute, unresolved billing, and poor cancellation handling
I am extremely disappointed with my experience with Webafrica.
What should have been a simple fibre internet service and cancellation turned into a drawn-out, stressful dispute involving unclear billing, inconsistent communication, and repeated collection pressure while the account was still being investigated.
I cancelled my service after a very short period due to dissatisfaction with both the service and support experience. However, instead of a clear and transparent cancellation process, I was later hit with over R4,000 in alleged cancellation-related charges that were never properly itemised or explained upfront.
Throughout this process:
- I repeatedly requested a full itemised breakdown of charges, which was never provided in a clear or final form
- I was given conflicting information, including being told at one stage that my balance was R0.00
- Despite an ongoing dispute and investigation, I was contacted by collections and pressured for payment
- My account was handed over to debt collection through Lexmed while the matter was still unresolved
- Communication from Webafrica was repetitive and did not address the actual questions being raised
- The cancellation and dispute process lacked transparency and consistency from the beginning
Instead of clear resolution, I was repeatedly told the matter was “escalated” or “being reviewed,” while no meaningful written breakdown or final explanation was provided for the charges being pursued.
Eventually, I was informed that the matter was “concluded” on their side and referred entirely to debt collectors, without ever receiving the detailed justification I had been requesting from the start.
This experience has caused unnecessary stress, confusion, and frustration. It felt like the focus was on recovering the amount rather than properly resolving a legitimate dispute or providing transparent billing clarity.
Based on my experience, I cannot recommend Webafrica. Customers deserve clear communication, fair cancellation terms, and proper transparency around charges—none of which were adequately provided in this case.
Webafrica's replyOfficial
21 May 2026, 13:05Hi Chandre,
Thank you for taking the time to share such detailed feedback, and we’re genuinely sorry to hear about the frustration and stress this experience has caused you.
We understand your concerns around cancellation charges, billing clarity, communication consistency, and the handling of your dispute while it was still in review. When expectations around transparency and process are not met, it understandably leads to disappointment and loss of trust.
We also acknowledge your comments regarding being provided with differing information during the course of your engagement and the impact this has had on your overall experience.
As previously advised, the account has been reviewed and finalised on our side, and any remaining queries or dispute-related matters now fall under the responsibility of Lexmed, who are managing the account moving forward.
We appreciate you sharing your experience, even under these difficult circumstances.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 13:05
Official
Hi Chandre,
Thank you for taking the time to share such detailed feedback, and we’re genuinely sorry to hear about the frustration and stress this experience has caused you.
We understand your concerns around cancellation charges, billing clarity, communication consistency, and the handling of your dispute while it was still in review. When expectations around transparency and process are not met, it understandably leads to disappointment and loss of trust.
We also acknowledge your comments regarding being provided with differing information during the course of your engagement and the impact this has had on your overall experience.
As previously advised, the account has been reviewed and finalised on our side, and any remaining queries or dispute-related matters now fall under the responsibility of Lexmed, who are managing the account moving forward.
We appreciate you sharing your experience, even under these difficult circumstances.
Warm regards,
Webafrica Crew
Webafrica Crew