One week later and still no service with Webafrica

Hi , there I am so unhappy with the service from Webafrica. I have been on their what's up chat support line for more than 3 days and my still no one is able to get the Tp link router to connec***** very irritating and time consuming as this is 3 days wasted.. The agents just dissappear without resolving my problem and without referring my matter or escalating it to someone who can may attend to my case. Clint A then Lauren-Lee then Tsholofatso and this is the last *** I have. The point of purchasing the Tplink router was for me to be able to connect and be able to use the service which I am paying for. And all these agents seem not to understand what is the final aim of me contacting Webafrica. Here I am my now again appealing foe service. If your system is not working rather then take back your router and let me find another service provider. And refund me and collect your router. Tx