One Stop Service Shakeel

I have been following my query since from March the 3rd for double payment made on the 28th Feb R659.and for 2nd March of R659 was debited. Interacting with different agents with no Joy after i received good service from Fatihah. Refiloe and Nokwanda's service very unprofessional and disgusting. Until i was assisted by Shakeel Isaacs who took upon himself that he offered me a one stop service. On the 12 April i requested to be connected to him from 8am till 1pm when i left the conversation due to my personal reason explained to him. He was so helpful, patient, skilled and willing to assist me. the matter was escalated to management and the finance dept. to check if the payment were received. An email was sent the very same day confirming that the payments were received and proof of the invoices were attached to the email. When i check the customer zone the amount of R1378 is still pending not cleared. i just want to take this opportunity to extend my gratitude to Shakeel for going extra miles to make sure my query gets attention. your outstanding service is amazing and keep up the good work and the light shining. Webafrica Shakeel is the asset in the company if all the service were like him the world would be a nice place to live-in. I'm humbled . Thank you to Yolanda who selflessly connected me to Shakeel. Thank you Fatihah and Werner for your assistance and making sure you a analyses the customer account so that you give back accurate feedback the payment history you are the star. finance dept. please clear the outstanding balance in the customer zone , you bill batch is a disaster . i ask myself how many clients were ****med by your bill batch some they don't know the channels to lay complains . webafrica please improve billing customer service.

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