ONE HAND IS CLUELESS OF WHAT OTHER IS DOING !

Web Africa was supposed to have taken over the registration of my website and put the website in my name. When I found that the ASP format was not working I asked Web Africa for advice and asked them on three separate occasions to have their IT department call me. They never bothered. I was left with no option other than to find a service provider that was willing. During this process I found that Web Africa had never bothered taking over the registration of my website and when renewal time came along I found I was dealing with a company in the USA. The greatest problem with Web Africa is that the issue 'tickets' for queries but every time some different consultant responds who is clueless about your problem and you wind up repeating yourself many times over. They also issue ticket numbers with *** abandon. In no time at all no-one knows what is going on including myself. So eventually I find a new service provider who can host my website, rebuild it and do the SEO's. However, Web Africa will not allow the website to transfer over regardless of the fact that payment are up to date and they have messed up causing me to look elsewhere for a reliable service provider. I am incensed.