One Call to Webafrica Ruined Months of My Life

@Webafrica — I need South Africa to know what happened to me. It started with ONE enquiry call while I was shopping around for internet. That one call resulted in a line being activated, a router being dispatched, and a processing fee being billed — WITHOUT my agreement. I cancelled before the router even arrived. But Webafrica didn't stop.

🔴 THE ROUTER & TECHNICAL INCOMPETENCE When the router eventually arrived (after I had already cancelled), your agents couldn't even help me configure my existing router. All they needed was the WiFi password — something I eventually just sent a photo of myself. Not one of your agents could guide me through a basic setup. These are not subject matter experts. They cannot provide basic technical support.

🔴 TWO LINES I NEVER REQUESTED During my cancellation attempts, not a single agent picked up that I had somehow been set up with TWO lines — lines I never asked for. Agents confirmed cancellations. My line stayed active. No one took accountability. No one flagged the error. I was passed from agent to agent in circles.

🔴 THE BILLING NIGHTMARE — AND HOW THEY KEPT GETTING AROUND MY BANK BLOCKS Despite cancelling in August 2025 and returning the router, the debit orders kept coming. Every time I reversed a debit order and blocked the amount at my bank, Webafrica would come back the following month with a slightly higher amount — enough to bypass my block entirely and debit my account again. This is not a coincidence. Look at the pattern: ❌ R2,996 debited in December 2025 ❌ R3,996 attempted in January 2026 — after I blocked R2,996 ❌ R3,996 attempted again in February 2026 ❌ Processing fee billed FOUR times ❌ Threatening payment suspension notices sent repeatedly from February through March 2026 — for a service I no longer had Every reversal I did was met with a new, higher debit the following month. My bank can only block a specific amount — and Webafrica exploited that.

🔴 THE RUNAROUND Over multiple chat sessions I was transferred between agents Sune, Thembalethu, Amogelang, Jabulani, Gugu, Karabo, Keenan and Nozibele. I waited over 2 HOURS on 3 February 2026 before anyone responded. One agent confirmed my balance was ZERO and closed the chat. Another said "we will fix it" and disappeared. One couldn't access my profile. Another asked me for proof of payment — on a debit order.

🔴 HANDED OVER TO DEBT COLLECTORS After all of this, Webafrica handed me over to LexMed Debt Management for R1,998 — despite having issued their own Credit Memo CM126728 in February 2026 reversing R999 of that amount. They acknowledged the error themselves, THEN handed me over to a debt collector anyway. I never signed a contract. I never agreed to your terms. I cancelled before activation. I returned the router. I paid every month the line was active because I had no choice — I work from home. This is not a billing dispute. This is a company that activated services without consent, exploited debit order systems to bypass bank blocks, employed agents who cannot do their jobs, ignored a customer who raised issues repeatedly, and then sent her to a debt collector.

I am formally disputing this with LexMed and I expect Webafrica to correct this immediately and in writing.

*** | *** #Webafrica #ConsumerRights #SouthAfrica #BillingDispute #DebtCollectors #Hellopeter #PoorService #CustomerComplaints #DebitOrderAbuse @NCR_SA @CGSOOmbud