Once great customer service, now stay far away!

For the past two weeks I have been trying to get a hold of someone at WebAfrica. The only path has been through their whatsapp platform which, to be frank, has been appalling. Sitting and waiting for contact for literally hours, until being served for around 5 minutes before either being disconnected or being transferred into the abyss.

I have a high profile client who I have enrolled in a service with you in Cape Town which I am trying to find out information about the status of their order, to no avail.

I am arranging internet access for a client in Cape Town and there is absolutely no feedback from them or the installer and its been over two weeks.

Secondly I am trying to migrate away from WebAfrica after years with them, after they've pushed a 35% fee increase my way! The new service provider has been ready and waiting, but WebAfrica won't release the line! Absolutely riduculous!

I requested that someone contact me on 10 December 2020, regarding the above, in order to come to a resolution. However this was not done and hence here is my review. I will certainly not be recommending this ISP to any further clients.