Onboard Process Fails and Clients are charged endlessly

I wish I can take even the one star on my rating.

On the 24 Jan, I signed up for a 20Mbps upload and download service charges R449 for the 1st 3months and then 549 after. Order Processing of R249 was charged and paid.

WebAfrica fails to include a router charge during the onboarding process. All the other charges were added which I paid for and I receive all the necessary equipment.

I then realise that they did not charge pro-rata and I call them to send the debit order, which they did on the 31 Jan.

On the 19 Feb, they send an email to say that the router charge was not app**** during the on-board and they apologised on the email. I missed this email. No follow-up call received or WhatsApp message since they do all their billing comms via WhatsApp today.

On the 2nd, they attempts a payment of R1058 instead of R499. I am not expecting this amount and the debit order declines due to the limit app****. The router is R559, So if they added the monthly premium amount, Why is it not R1008, what is the R50 for?? I have the available amount allocated to them as I am not aware of the email sent.

Further more, they decided to disconnect the services on the 10th. I reconnected the necessary services and paid the R1058 and engaged with them on the 11 March to understand.

This is when I discovered that an email was sent and it acknowledges that the router was not included during the on-board and the charge will be added. I have no problem paying for what I am using but the R50 extra on the 2nd March on the initial debit order before it bounced is questionable. The R50 connection fee when no further follow-up was made to ensure this is avoided is on you.

I want a refund of my money and the R50 reconnection removed.