On hold for ages and no replies to mails

I sent a mail to ********** on 03/11 and to date have not received a response, the week prior my ADSL line was erratic( and still is) and i called in to techical and was on hold for over 35min before being cut off not once but twice, then when i called agian i went through to sales, told them my problem and they said they would make sure they transfer me to technical but as soon as they transfer the call was cut, I called back went to sales and the same thing happened this was the 4th time in a row, so when i called back the 5th time and was on hold for ages again i took a screen grab of the holding time (15min+) before putting down (which was attached to the mail sent on the 3rd).

I have decided to move all my services including my business services in the next coming months from WebAfrica because they clearly are not focused on their clients any more. I have already ordered fibre from an alternative supplier and the service i received from when i ordered on a Friday night was exceptional. So should i not receive any form of communication back from Webafrica i shall assume that the 1 month notice period falls away.