sN
sivashen N
1 reviews | Active since Jun 2016
13 Sept 2026, 11:00
On friday vuma came ...
On friday vuma came and did a new installation at my place and they stuck the cables with glue but it is all falling down, they need to come back as it looks very bad and poor service
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Webafrica's replyOfficial
14 Sept 2026, 10:52Hi Sivashen,
We understand how disappointing it must be to have a new installation completed only to find that the cabling is not secured properly and is already coming loose. This is certainly not the standard of workmanship or service experience we strive to provide. We can confirm that the matter has already been raised, and we've requested that our Faults Team urgently follow up on the open fault regarding the installation completed by the network provider. The team will review the concerns raised and work with the relevant parties to ensure the installation is assessed and the issue addressed appropriately. We remain committed to ensuring that both you and all our customers receive the quality service and experience they deserve.If you have any additional information or require further assistance, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how disappointing it must be to have a new installation completed only to find that the cabling is not secured properly and is already coming loose. This is certainly not the standard of workmanship or service experience we strive to provide. We can confirm that the matter has already been raised, and we've requested that our Faults Team urgently follow up on the open fault regarding the installation completed by the network provider. The team will review the concerns raised and work with the relevant parties to ensure the installation is assessed and the issue addressed appropriately. We remain committed to ensuring that both you and all our customers receive the quality service and experience they deserve.If you have any additional information or require further assistance, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 10:52
Official
Hi Sivashen,
We understand how disappointing it must be to have a new installation completed only to find that the cabling is not secured properly and is already coming loose. This is certainly not the standard of workmanship or service experience we strive to provide. We can confirm that the matter has already been raised, and we've requested that our Faults Team urgently follow up on the open fault regarding the installation completed by the network provider. The team will review the concerns raised and work with the relevant parties to ensure the installation is assessed and the issue addressed appropriately. We remain committed to ensuring that both you and all our customers receive the quality service and experience they deserve.If you have any additional information or require further assistance, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how disappointing it must be to have a new installation completed only to find that the cabling is not secured properly and is already coming loose. This is certainly not the standard of workmanship or service experience we strive to provide. We can confirm that the matter has already been raised, and we've requested that our Faults Team urgently follow up on the open fault regarding the installation completed by the network provider. The team will review the concerns raised and work with the relevant parties to ensure the installation is assessed and the issue addressed appropriately. We remain committed to ensuring that both you and all our customers receive the quality service and experience they deserve.If you have any additional information or require further assistance, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Warm regards,
Webafrica Crew