OLD DIRTY ROOTER / BILLED FOR NO SERVICE AND NO INTERNET / BAD SERVICE

I have been struggling with WebAfrica since the beginning of March after how long struggling to get the Rica process done and the payment through (of which no one informed me, I had to call and call and call, and I used my credit card – which should have gone off automatically).

When I finally received the rooter on 19 March 2020, it was a filthy old rooter that, I promise you, not even you will use it. It is a white rooter, but due to age and having been used for how long, it has turned yellow-brownish. Don’t tell me to clean it, I TRIED IT DOES NOT COME OFF! Even the base of the rooter is dirty, and the password of the previous owner is written on it “Monday06”. I don’t mind reusing, but I mean come one, don’t give me something that looks like that.

After struggling and sending numerous emails, calling, and whatsapping. FINALLY, on 2 April, I receive an email stating that my new rooter is on the way! How exciting, right? NO, UNTIL TODAY (28 APRIL) IT STILL DID NOT ARRIVE!!!!!!! I have again, send numerous emails, and people informed me that they would follow up. But STILL NOTHING.

I have not yet had the opportunity to switch on my internet and use the web Africa internet. My sim card is still sealed in its original packaging, as I am unsure of what is going to happen and if WebAfrica will ask for the old sim card and send me a new one. And now I am going to be billed for the SECOND MONTH, of which I feel very unfair. BECAUSE I HAVE NOT EVEN USED ANY DATA, OR SWITCH IT ON !!!!! NOT BECAUSE OF MY FAULT BUT BECAUSE OF THE LACK OF SERVICE THAT I AM RECEIVING FROM WEB AFRICA.

I emailed them last week Tuesday (21 April), asking them to respond and tell me what is going on, like should I cancel or will you help me solve this problem. NOTHING, not an email, or a phone call, or someone saying, like hay client, chill I got this.

I cannot deal with this service and don’t blame lockdown. This has been going on since before lockdown. Now, I cannot carry out my work obligations as I should have, because I don’t have the internet. Now, I have to use someone else's internet so that I can do my work and send this message!!!!!!!

Go look at the reference numbers, and you will see the photos. #75439 #76018 #76440 #79196

I can forward you all my emails as well.

The service that I am receiving from you is horrific. In the current economic crisis, I cannot afford to pay for services that I am not receiving.