NoWEBAfrica

I have not had internet connection since 10am this morning when i got loadshedding. it has been almost 6 hours and the issue has still not been resolved. I work from home and absolutely need connecction. I have had to buy x6 DATA Bundles just so I can work and guess what, webafrica is going to debit me again on the 1st of October for R699 for a service that is not fully rendered. I have logged an incident this morning and followed up to be told that the technicians are still working on resolving the issue. I need to be reimbursed for the charges i have incurred due to the lack of service rendered. This is unacceptable to me.