NoWeb-Africa

Support at WebAfrica is non existent. The online call logging system is useless as nobody responds. No one answers calls except the sales department. When you finally get to speak to someone they give you the run around, the support department transfers you to the operations department, the operations department transfers you to the support department. The people that respond to the online chat have terrible attitudes.

After a month of trying to get them to fix my ADSL connection, I finally gave up and decide to move the the new Cell C LTE service. This was a huge mistake as it does not work. They tell you the service will activate automatically but this does not happen. After spending hours trying to get through to support they tell you that you need to configure something on the router. After doing the configuration the connection works for a few hours and then stops working. Spend a few more hours trying to get through to the them they tell you that their developers are working on a solution. How can you sell a service and then get your developers to work on a solution?

Cancellation of a product that does not work is also a tough battle. You cannot cancel by logging a call because no one responds. Cancelling on the online interface forces you to keep the product for another 30 days even though it is of no worth to you. Try to call and they tell you that they will get someone to call you back which never happens. After finally getting someone to assist you they confirm that the product has been cancelled but on the online interface it does not reflect the credit and still shows an outstanding amount on your invoice.

My advice to all save yourself endless frustration and use an alternate service provider. Even dealing with Telkom is easier than dealing with WebAfrica.

My advice to WebAfrica is to rename your business to NoWeb-Africa as this more correctly describes your business.