Nothing is done!

Item: Webafrica
Rating: 1
Author: Lynn

Contacted Webafrica online, found my address, place an order & paid their subscription fee. Next day a consultant called me, as they cancelled my order due to incorrect address. & We then found my correct address as per their system. Would have received notification for my router. Nothing. After two days I called again, spoke to consultant, they were going to place a new order. Heard nothing. I called again 3 consecutive days as I didn't receive feedback. They would set it up & call me back. Once again nothing. Last time we spoke on Sat morning I would've received an email within 48 hours. You guessed it. Nothing. So I have paid the fee with no feedback about two weeks later. Could a person in charge from Webafrica contact me to arrange the refund of fee. Thank you

Helpful (0)

Replies (1)

Webafrica's replyOfficial

21 Apr 2026, 08:36

Hi Lynn, we understand how frustrating and disappointing this experience has been, especially after placing the order, making payment, and then following up multiple times without clear updates or progress. That lack of communication is not the experience that should be delivered. Looking at the latest records, the order was sent through to the sales team to assist with recapture after the address was corrected on the system. Before anything further is done, confirmation is needed on how to proceed. If cancellation and a refund is preferred, that can be actioned. If there is still interest in continuing with the installation, the recapture process can still be completed using the updated address already on record. Once confirmation is received, the next step will be taken through without further delays or back-and-forth. Warm regards,
Webafrica Crew

Best regards,

Webafrica's reply21 Apr 2026, 08:36

Official

Best regards,