KF
Kenny F
1 reviews | Active since Aug 2012
31 Mar 2015, 14:57
Not willing to cancel accounts before new month
I have two DSL account with WebAfrica which I cancelled before the new month of April.<br> <br> When I did cancel them I was told that I will still be billed for April.<br> <br> This is not on as now I have been locked into a contract where im spending more than I wanted as I will not have internet access for the month of April and just wanted it for March.<br> <br> If Afrihost can allow to cancel an account the month before at any point why cant you!<br>
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
16 Apr 2015, 17:08Hello droof,
We don't bind our customers into a contractual agreement, but rather, our services are offered on a month-to-month basis.
Therefore, when a customer decides to leave us - we require a full calendar month notice and this information is available on our website. We received your cancellation request on the 29th of March and your services will be cancelled on the 30th of April.
Moreover, your data for both services has been depleted, therefore, that makes you liable for both service for the month of April.
We're sorry that you're leaving us on a bad note and we wish you all the best with your new ISP.
Regards
Mkhululi
Online Team
We don't bind our customers into a contractual agreement, but rather, our services are offered on a month-to-month basis.
Therefore, when a customer decides to leave us - we require a full calendar month notice and this information is available on our website. We received your cancellation request on the 29th of March and your services will be cancelled on the 30th of April.
Moreover, your data for both services has been depleted, therefore, that makes you liable for both service for the month of April.
We're sorry that you're leaving us on a bad note and we wish you all the best with your new ISP.
Regards
Mkhululi
Online Team
Webafrica's reply16 Apr 2015, 17:08
Official
Hello droof,
We don't bind our customers into a contractual agreement, but rather, our services are offered on a month-to-month basis.
Therefore, when a customer decides to leave us - we require a full calendar month notice and this information is available on our website. We received your cancellation request on the 29th of March and your services will be cancelled on the 30th of April.
Moreover, your data for both services has been depleted, therefore, that makes you liable for both service for the month of April.
We're sorry that you're leaving us on a bad note and we wish you all the best with your new ISP.
Regards
Mkhululi
Online Team
We don't bind our customers into a contractual agreement, but rather, our services are offered on a month-to-month basis.
Therefore, when a customer decides to leave us - we require a full calendar month notice and this information is available on our website. We received your cancellation request on the 29th of March and your services will be cancelled on the 30th of April.
Moreover, your data for both services has been depleted, therefore, that makes you liable for both service for the month of April.
We're sorry that you're leaving us on a bad note and we wish you all the best with your new ISP.
Regards
Mkhululi
Online Team