SM
Sithokozile M
1 reviews | Active since Oct 2024
04 Sept 2026, 14:47
Not trustworthy
******* service , if u need reconnection they stalll and stalll untill they close
Helpful (0)
Replies (10)0
Replies (10)
Webafrica's replyOfficial
04 Sept 2026, 15:10Hi Sithokozile,
We understand how frustrating it must be to be waiting for your service to be reconnected and feel that progress is not being made quickly enough. Being without connectivity is certainly not the experience we want for our customers. Please be assured that the team responsible for managing reconnections remains actively engaged with your case and will continue pushing for your service to be restored as soon as possible. Restoring your connectivity remains a priority, and the matter is receiving ongoing attention.Your feedback regarding the reconnection process and support experience will be shared with our Service Quality Team for review and improvement, as we remain committed to providing a level of service that meets our clients needs.Should you require any further assistance, please continue engaging with us via Hello Peter and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be waiting for your service to be reconnected and feel that progress is not being made quickly enough. Being without connectivity is certainly not the experience we want for our customers. Please be assured that the team responsible for managing reconnections remains actively engaged with your case and will continue pushing for your service to be restored as soon as possible. Restoring your connectivity remains a priority, and the matter is receiving ongoing attention.Your feedback regarding the reconnection process and support experience will be shared with our Service Quality Team for review and improvement, as we remain committed to providing a level of service that meets our clients needs.Should you require any further assistance, please continue engaging with us via Hello Peter and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 15:10
Official
Hi Sithokozile,
We understand how frustrating it must be to be waiting for your service to be reconnected and feel that progress is not being made quickly enough. Being without connectivity is certainly not the experience we want for our customers. Please be assured that the team responsible for managing reconnections remains actively engaged with your case and will continue pushing for your service to be restored as soon as possible. Restoring your connectivity remains a priority, and the matter is receiving ongoing attention.Your feedback regarding the reconnection process and support experience will be shared with our Service Quality Team for review and improvement, as we remain committed to providing a level of service that meets our clients needs.Should you require any further assistance, please continue engaging with us via Hello Peter and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be waiting for your service to be reconnected and feel that progress is not being made quickly enough. Being without connectivity is certainly not the experience we want for our customers. Please be assured that the team responsible for managing reconnections remains actively engaged with your case and will continue pushing for your service to be restored as soon as possible. Restoring your connectivity remains a priority, and the matter is receiving ongoing attention.Your feedback regarding the reconnection process and support experience will be shared with our Service Quality Team for review and improvement, as we remain committed to providing a level of service that meets our clients needs.Should you require any further assistance, please continue engaging with us via Hello Peter and we'll gladly assist.
Warm regards,
Webafrica Crew
SM
Sithokozile M's updateReviewer Update
04 Sept 2026, 15:45Nothing is happening now I HV been ask same question transfered to different departments
SM
Sithokozile M's update04 Sept 2026, 15:45
Reviewer Update
Nothing is happening now I HV been ask same question transfered to different departments
Webafrica's replyOfficial
04 Sept 2026, 17:00Hi Sithokozile,
We understand how frustrating it must be to be transferred between departments and repeatedly asked similar questions while still waiting for your service to be restored. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that there is currently a Vuma Reach fibre order on the account. We can also see that you previously had a Telkom LTE service. To ensure the correct team is assisting with the correct service, could you please confirm whether you are:
• Applying for the new Vuma Reach fibre service, or
• Trying to reconnect your Telkom LTE service
Once we have this clarity, we'll be able to ensure the appropriate team reviews the matter and provides the correct assistance.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be transferred between departments and repeatedly asked similar questions while still waiting for your service to be restored. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that there is currently a Vuma Reach fibre order on the account. We can also see that you previously had a Telkom LTE service. To ensure the correct team is assisting with the correct service, could you please confirm whether you are:
• Applying for the new Vuma Reach fibre service, or
• Trying to reconnect your Telkom LTE service
Once we have this clarity, we'll be able to ensure the appropriate team reviews the matter and provides the correct assistance.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 17:00
Official
Hi Sithokozile,
We understand how frustrating it must be to be transferred between departments and repeatedly asked similar questions while still waiting for your service to be restored. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that there is currently a Vuma Reach fibre order on the account. We can also see that you previously had a Telkom LTE service. To ensure the correct team is assisting with the correct service, could you please confirm whether you are:
• Applying for the new Vuma Reach fibre service, or
• Trying to reconnect your Telkom LTE service
Once we have this clarity, we'll be able to ensure the appropriate team reviews the matter and provides the correct assistance.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be transferred between departments and repeatedly asked similar questions while still waiting for your service to be restored. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that there is currently a Vuma Reach fibre order on the account. We can also see that you previously had a Telkom LTE service. To ensure the correct team is assisting with the correct service, could you please confirm whether you are:
• Applying for the new Vuma Reach fibre service, or
• Trying to reconnect your Telkom LTE service
Once we have this clarity, we'll be able to ensure the appropriate team reviews the matter and provides the correct assistance.
Warm regards,
Webafrica Crew
SM
Sithokozile M's updateReviewer Update
04 Sept 2026, 17:02Reconnect
SM
Sithokozile M's update04 Sept 2026, 17:02
Reviewer Update
Reconnect
SM
Sithokozile M's updateReviewer Update
04 Sept 2026, 17:02From past three days that un acceptable
SM
Sithokozile M's update04 Sept 2026, 17:02
Reviewer Update
From past three days that un acceptable
Webafrica's replyOfficial
04 Sept 2026, 17:05Hi Sithokozile,
We understand how frustrating it must be to be transferred between departments and repeatedly asked similar questions while still waiting for your service to be restored. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that there is currently a Vuma Reach fibre order on the account. We can also see that you previously had a Telkom LTE service. To ensure the correct team is assisting with the correct service, could you please confirm whether you are:
• Applying for the new Vuma Reach fibre service, or
• Trying to reconnect your Telkom LTE service
Once we have this clarity, we'll be able to ensure the appropriate team reviews the matter and provides the correct assistance.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be transferred between departments and repeatedly asked similar questions while still waiting for your service to be restored. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that there is currently a Vuma Reach fibre order on the account. We can also see that you previously had a Telkom LTE service. To ensure the correct team is assisting with the correct service, could you please confirm whether you are:
• Applying for the new Vuma Reach fibre service, or
• Trying to reconnect your Telkom LTE service
Once we have this clarity, we'll be able to ensure the appropriate team reviews the matter and provides the correct assistance.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 17:05
Official
Hi Sithokozile,
We understand how frustrating it must be to be transferred between departments and repeatedly asked similar questions while still waiting for your service to be restored. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that there is currently a Vuma Reach fibre order on the account. We can also see that you previously had a Telkom LTE service. To ensure the correct team is assisting with the correct service, could you please confirm whether you are:
• Applying for the new Vuma Reach fibre service, or
• Trying to reconnect your Telkom LTE service
Once we have this clarity, we'll be able to ensure the appropriate team reviews the matter and provides the correct assistance.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be transferred between departments and repeatedly asked similar questions while still waiting for your service to be restored. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that there is currently a Vuma Reach fibre order on the account. We can also see that you previously had a Telkom LTE service. To ensure the correct team is assisting with the correct service, could you please confirm whether you are:
• Applying for the new Vuma Reach fibre service, or
• Trying to reconnect your Telkom LTE service
Once we have this clarity, we'll be able to ensure the appropriate team reviews the matter and provides the correct assistance.
Warm regards,
Webafrica Crew
SM
Sithokozile M's updateReviewer Update
04 Sept 2026, 17:09Inhv been reconnecting from past three days this is un acceptable I wouldn't recommend web Africa. To anyone should I don't get connected today can I have money back
SM
Sithokozile M's update04 Sept 2026, 17:09
Reviewer Update
Inhv been reconnecting from past three days this is un acceptable I wouldn't recommend web Africa. To anyone should I don't get connected today can I have money back
Webafrica's replyOfficial
04 Sept 2026, 17:10Hi Sithokozile,
We understand how frustrating it must be to be transferred between departments and repeatedly asked similar questions while still waiting for your service to be restored. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that there is currently a Vuma Reach fibre order on the account. We can also see that you previously had a Telkom LTE service. To ensure the correct team is assisting with the correct service, could you please confirm whether you are:
• Applying for the new Vuma Reach fibre service, or
• Trying to reconnect your Telkom LTE service
Once we have this clarity, we'll be able to ensure the appropriate team reviews the matter and provides the correct assistance.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be transferred between departments and repeatedly asked similar questions while still waiting for your service to be restored. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that there is currently a Vuma Reach fibre order on the account. We can also see that you previously had a Telkom LTE service. To ensure the correct team is assisting with the correct service, could you please confirm whether you are:
• Applying for the new Vuma Reach fibre service, or
• Trying to reconnect your Telkom LTE service
Once we have this clarity, we'll be able to ensure the appropriate team reviews the matter and provides the correct assistance.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 17:10
Official
Hi Sithokozile,
We understand how frustrating it must be to be transferred between departments and repeatedly asked similar questions while still waiting for your service to be restored. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that there is currently a Vuma Reach fibre order on the account. We can also see that you previously had a Telkom LTE service. To ensure the correct team is assisting with the correct service, could you please confirm whether you are:
• Applying for the new Vuma Reach fibre service, or
• Trying to reconnect your Telkom LTE service
Once we have this clarity, we'll be able to ensure the appropriate team reviews the matter and provides the correct assistance.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be transferred between departments and repeatedly asked similar questions while still waiting for your service to be restored. This is certainly not the experience we strive to provide.Having reviewed the account, we can see that there is currently a Vuma Reach fibre order on the account. We can also see that you previously had a Telkom LTE service. To ensure the correct team is assisting with the correct service, could you please confirm whether you are:
• Applying for the new Vuma Reach fibre service, or
• Trying to reconnect your Telkom LTE service
Once we have this clarity, we'll be able to ensure the appropriate team reviews the matter and provides the correct assistance.
Warm regards,
Webafrica Crew
SM
Sithokozile M's updateReviewer Update
04 Sept 2026, 17:13Am trying to reconnect Telkom LTE service , I wouldn't recommend web Afrika to no one it bad service 0/10
SM
Sithokozile M's update04 Sept 2026, 17:13
Reviewer Update
Am trying to reconnect Telkom LTE service , I wouldn't recommend web Afrika to no one it bad service 0/10
Webafrica's replyOfficial
07 Sept 2026, 15:39Hello there,Just following up on the above query to check whether you still require any additional assistance.To avoid any duplicate work on your account that may cause further delays, please send us a private message if you still need assistance with this matter. We’ll take a closer look and ensure it’s directed to the relevant team for further support.Please note that our team is active on this platform Monday to Friday, from 08:00 to 17:00. If you message us during these hours, we’ll assist as soon as possible.We look forward to hearing from you and helping get this sorted. 🌸
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply07 Sept 2026, 15:39
Official
Hello there,Just following up on the above query to check whether you still require any additional assistance.To avoid any duplicate work on your account that may cause further delays, please send us a private message if you still need assistance with this matter. We’ll take a closer look and ensure it’s directed to the relevant team for further support.Please note that our team is active on this platform Monday to Friday, from 08:00 to 17:00. If you message us during these hours, we’ll assist as soon as possible.We look forward to hearing from you and helping get this sorted. 🌸
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew