CB
Charles B

1 reviews | Active since Apr 2018

03 Apr 2018, 07:41

Not true 20mbs download speed.

Hi there, please try and phone the help line. 10 minutes no answer. Download speed not consistent and never 20mbs. Can I cancel my contract because they do not deliver what you have signed up for?

0
Replies (2)
Webafrica
Webafrica's reply03 Apr 2018, 08:25
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

CB
Charles B's update04 Apr 2018, 12:15
Reviewer Update
Still waiting for a reply on ticket nr 141205