MM
Mkhululi M
1 reviews | Active since Jun 2013
19 Mar 2026, 10:22
Not support from Webafrica
This is the worst customer experience of my life. They are (soon to be were) my internet service provider but getting customer support has been a challenge for the past 5 days. Their WhatsApp service is atrocious to say the least and the worst part is that there is no one to talk to. Their agents respond after such a long time and still no resolution. I will not recommend them to my worst enemy.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
19 Mar 2026, 10:36Hello Mkhululi, We completely understand how frustrating this experience must be, especially after trying for several days to get support and not receiving timely assistance. Being unable to reach someone and not seeing a resolution can be extremely disappointing, and your concerns are completely valid.
Your feedback regarding the WhatsApp support experience has been shared with the service quality team to help improve response times and ensure interactions are more effective and timely. If you still require assistance, please send us a direct message on Hello Peter with a brief description of the support you need, and the team will prioritise helping you as quickly as possible.
We value your feedback and are committed to learning from this to improve the experience for all customers going forward.
Kind regards,
Webafrica Team
Your feedback regarding the WhatsApp support experience has been shared with the service quality team to help improve response times and ensure interactions are more effective and timely. If you still require assistance, please send us a direct message on Hello Peter with a brief description of the support you need, and the team will prioritise helping you as quickly as possible.
We value your feedback and are committed to learning from this to improve the experience for all customers going forward.
Kind regards,
Webafrica Team
Webafrica's reply19 Mar 2026, 10:36
Official
Hello Mkhululi, We completely understand how frustrating this experience must be, especially after trying for several days to get support and not receiving timely assistance. Being unable to reach someone and not seeing a resolution can be extremely disappointing, and your concerns are completely valid.
Your feedback regarding the WhatsApp support experience has been shared with the service quality team to help improve response times and ensure interactions are more effective and timely. If you still require assistance, please send us a direct message on Hello Peter with a brief description of the support you need, and the team will prioritise helping you as quickly as possible.
We value your feedback and are committed to learning from this to improve the experience for all customers going forward.
Kind regards,
Webafrica Team
Your feedback regarding the WhatsApp support experience has been shared with the service quality team to help improve response times and ensure interactions are more effective and timely. If you still require assistance, please send us a direct message on Hello Peter with a brief description of the support you need, and the team will prioritise helping you as quickly as possible.
We value your feedback and are committed to learning from this to improve the experience for all customers going forward.
Kind regards,
Webafrica Team
MM
Mkhululi M's updateReviewer Update
19 Mar 2026, 10:45You are quick to respond publicly but failing to do so privately.
MM
Mkhululi M's update19 Mar 2026, 10:45
Reviewer Update
You are quick to respond publicly but failing to do so privately.
Webafrica's replyOfficial
19 Mar 2026, 11:01Hello Mkhululi. We completely understand how frustrating it must be to be without internet, especially while working from home and having to rely on costly alternatives. Your situation is important, and we’d like to assist with getting your service working again as soon as possible.
To help the team investigate and resolve the issue quickly, please confirm the following:
Do all your devices not have internet access, or is it a specific device? If so, please specify which one.
What colour is the light on your ZTE router?
Have you tried restarting both the Vuma and ZTE routers?
Once we have these details, the team can provide targeted support to get your service restored.
Kind regards,
Webafrica Team
To help the team investigate and resolve the issue quickly, please confirm the following:
Do all your devices not have internet access, or is it a specific device? If so, please specify which one.
What colour is the light on your ZTE router?
Have you tried restarting both the Vuma and ZTE routers?
Once we have these details, the team can provide targeted support to get your service restored.
Kind regards,
Webafrica Team
Webafrica's reply19 Mar 2026, 11:01
Official
Hello Mkhululi. We completely understand how frustrating it must be to be without internet, especially while working from home and having to rely on costly alternatives. Your situation is important, and we’d like to assist with getting your service working again as soon as possible.
To help the team investigate and resolve the issue quickly, please confirm the following:
Do all your devices not have internet access, or is it a specific device? If so, please specify which one.
What colour is the light on your ZTE router?
Have you tried restarting both the Vuma and ZTE routers?
Once we have these details, the team can provide targeted support to get your service restored.
Kind regards,
Webafrica Team
To help the team investigate and resolve the issue quickly, please confirm the following:
Do all your devices not have internet access, or is it a specific device? If so, please specify which one.
What colour is the light on your ZTE router?
Have you tried restarting both the Vuma and ZTE routers?
Once we have these details, the team can provide targeted support to get your service restored.
Kind regards,
Webafrica Team