Not so switch

You call your feature a product switch? but now I'm stuck with 2 services at the same time and I'm being expected to pay for both in the same month. That is definitely not a switch and you haven't made my life any easier. I can only humanly use 1 service at a time, why on earth would I need 2 products activated at the same time?

I tried to switch from LTE to Fibre expecting it to be a smooth transition over, yet I was billed for LTE at the beginning of this month and Fibre. I understand I can't revert the LTE as it's a pre-loaded sim. The fact that I can't choose an activation date after the fibre installation is *******, you full well knew and activated my fibre knowing that I had just paid for the month of LTE service. You should have done your homework and activated my fibre at the end of the month when the LTE was scheduled to cancel.

I have been passed through at least 12 agents on your WhatsApp line with anything but solutions to my problem. Please do not tell me to contact you through there, that is the most infuriating service when you have to explain your problem 12 times over and get passed on after 1 question.

Would you apply for a new house while living in your current house and be expected to pay for your new house and your old house at the same time? I don't think so...

The only thing I'll be switching is services providers if this isn't resolved.