Not impressed with web africa's customer service

I have been with Web africa for 3 years and never had any issues. My debit order got rejected and the bank told me what to do so that it can be rectified. I went to their whatsapp line as it is so "fast and helpful" and Khanyisile asked how she can help and i told her the issue and it has been an hour and a half that i have been waiting for them to answer me and i am just being ignored. I phoned the 021 number and pressed 1 for sales and a guy answered and i said that i am glad that he answered as it looks like they are the only living people that answers phones and he put the phone down in my ear. I am not happy as nobody is willing to help me and i was even on the live chat and still nobody is helping. if i dont get a call from someone that is willing to help me rectify the problem i will take my business elsewhere