Not happy with the services

I had Fibre put in last year at the precious premises I stayed at. In March my husband and I moved into our own house which had Fibre connections. I then phoned to find out of they can send a technician out to check the connections. I was them told they cannot as there is another company in the area that dies the Fibre. I waited almost 3 weeks for this company to get into contact with me but unfortunately no response from them. I then canceled my webafrica Fibre and I have been told to arrange to have the boxes delivered to there premises at my cost. I told them it was ready for collection when a technician is in the area. They then said they don't do that and I will have to make sure it gets to their offices. This is not how you do business with clients. I am based in Pretoria and I do not go to Johannesburg at all.