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dorkasm M

1 reviews | Active since Jun 2014

04 May 2026, 19:39

Not happy with service

Good day I have changed addresses and communicated earlier enough with understanding that WiFi connection will be up and running when I move in as am someone that works from home First guy that came said there area doesn’t have connection he will log a case to metro fiber to come and check Metro fiber came on Saturday and check the cables and said there is an issue with them he ther for cannot connect he is logging a ticket for new wires Today is the 4th and I don’t still have connection not know as to when this will be sorted in the mean time I have to over spend on data while I paid for the services My neighbours have connection and I confirmed with them the complex manager advised they have cables so where ther matter is or delay in service I don’t understand This is coursing a strain and an inconvenience on my work

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Replies (1)
Webafrica
Webafrica's reply05 May 2026, 09:02
Official
Hi Dorkasm, we understand how stressful and disruptive this situation is, especially given that you work from home and planned your move around having connectivity available. Having to rely on mobile data while still paying for the service is understandably causing frustration, particularly with neighbouring units already being connected. 
Our team has already logged this with MetroFibre to address the cabling issue that was identified during their site visit. This includes the request for new wiring and the necessary checks to ensure the infrastructure is correctly set up for activation at your address. 
At this stage, we’re awaiting confirmation and feedback from MetroFibre on the next steps. Once they provide the update, we’ll immediately relay the information to you so you’re fully aware of timelines and what to expect next. 
We’ll continue to follow this up closely to avoid any further delays and ensure this is pushed through as a priority. 
Warm regards,
 Webafrica Crew